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Unlocking my AT&T IPhone 8 after paying of the phone's balance (i got it off their BOGO promotion)

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Unlocking my AT&T IPhone 8 after paying of the phone's balance (i got it off their BOGO promotion)

Hi, 

 

I've been trying to unlock my IPhone 8 for the past 3 days. I called AT&T and was told i needed to pay off the phone to get it unlocked. I followed all the directions i was giving, went on the site but it didn't work(error message was that i hadn't completed all the payments on my phone but i have made all the payments). After that, i went into an actual store and they told me the IMEI from the phone itself isnt the IMEI that they have in their system. I was confused, but waited till the next day to call AT&T. After speaking to a rep, she told me that she had manually changed the IMEI on file to the one that my phone was displaying and that once this was done, id be able to unlock the phone. Tried again and it didn't work. I'm not sure exactly what the problem is but i need this phone to be unlocked and i'd appreciate any help i get.

 

Thank You

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Message 1 of 5
Administrator

Re: Unlocking my AT&T IPhone 8 after paying of the phone's balance

Hello @cwonyekaba,

 

We can definitely take a closer look into why your unlock request was denied. Before submitting an unlock request on our Device Unlock Portal, please be sure to review our Unlock Eligibility Requirements to find out what's needed to unlock your AT&T phone. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist


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Message 2 of 5

Re: Unlocking my AT

I followed all the guidelines and have called in multiple times. According to AT&T customer service reps, there shouldn’t be an issue with me unlocking the phone but I still can’t. I even filed a case and have a case number
Message 3 of 5
ACE - Sage

Re: Unlocking my AT

@cwonyekaba

There is a delay between the billing and unlock portal systems.   Why, I cant say, there are both computers, it should take minutes, not days to update.  

So what worked for me is calling ATT, say “help’ to get through the phone tree, then ask for tech support.  Tech support is great, no use for the rest of customer service.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Administrator

Re: Unlocking my AT

Hello @cwonyekaba.

We would like to check the case created to unlock your device. To fully assist with the issue further, we will need to look over your account in detail. We are sending you a private message (PM) to help in this matter. Please check your forums private message by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

We look forward to your response and the opportunity to help you!

Kenneth, AT&T Community Specialist


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