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Unlocking iPhone 5


Unlocking iPhone 5

I cannot unlock my older iPhone 5 which is serviced by ATT for over 5 years.
 When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428, but returns error: "We're sorry. We can't unlock this device."

The device has never  been replaced by either insurance or warranty exchange. I am confident to meet all eligibility requirements listed here: https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=FzohtCSx

Thank you in advance for the help

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Message 1 of 3
ACE - Sage

Re: Unlocking iPhone 5

I suspect At&t is purging all old records as this is a common complaint for all phones of this age.  

File an FCC  complaint and cross your fingers.  If Apple no longer supports a device it may not unlock with its servers.  

Be aware as 5G is introduced and 3G is phased out, the phone may no longer work. 


(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 3

Re: Unlocking iPhone 5

Thank you very much. I will give ATT a call once more and then file an FCC complaint. But your point with 5G is good. 

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