Contributor
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4 Messages
Unlocking a phone
I own my iPhone 6 and "retired" it over a year ago and purchased a new one. My daughter wanted to buy my old one so we tried to swap her sim card and it stated I had to unlock. I went through the process and now get a message from ATT that they cannot unlock because something doesn't match up to my account information. What is this all about? I try and call ATT but the wait/hold time any time you call is over 20 minutes.
billsite34
Guru
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321 Messages
7 years ago
BMe2720,
If the phone isn't on an active AT&T line, you have to unlock it as a NON-ATT customer.
Bill
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BMe2720
Contributor
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4 Messages
7 years ago
thank you.
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BMe2720
Contributor
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4 Messages
7 years ago
Oh, one question. How do you unlock as a non ATT customer. I am ATT customer, just the phone is no longer in play at ATT as I replaced it with a new version.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
It's the same page you used before, just click a different box.
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