Contributor
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2 Messages
Unlocked Request Approved but still locked to AT&T
I have an iPhone 7 Plus that is AT&T. I submitted a request to unlock the phone and I received a confirmation. Email saying it was approved.
I then proceeded to put a SIM card from Metro PCS in and it said the SIM was not compatible. The metro store says the phone is clearly still locked to AT&T. Please help!
Accepted Solution
Official Solution
SenorDonGato
Teacher
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18 Messages
6 years ago
@rmendez777
You can confirm if the phone is unlocked by backing up your phone on iTunes, then erase the phone, and followed by restoring your phone from the backup you made. iTunes will confirm the unlock.
If you try the SIM and it's still not working- you will need Metro PCS to replace the SIM card.
-SDG
How to unlock your iPhone for use with a different carrier
https://support.apple.com/en-us/HT201328
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rmendez777
Contributor
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2 Messages
6 years ago
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43hbic75
Contributor
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3 Messages
6 years ago
I want to change my service from metro pcs to at&t
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43hbic75
Contributor
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3 Messages
6 years ago
Yes I do but keep my same 2 lines
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43hbic75
Contributor
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3 Messages
6 years ago
I don't like metro pcs service under any circumstances
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