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Unlock request is not working

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Unlock request is not working

Inputed the IMEI # and I prompted stating "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI." I just upgraded to the iPhone XR from the iPhone 6 plus which I am trying to unlock, so this does not make sense. 

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Accepted by ATTKevin
‎08-15-2019 4:54 PM

Re: Unlock request is not working

Hello @captgoofy!

 

We can help you with that. Make sure that your device isn't active on another AT&T account and that it meets our other eligibility requirements.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist


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