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Unlock request approved but no confirmation email

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Unlock request approved but no confirmation email

I requested an unlock 4 days ago and when I check the status using the IMEI and request number, it says that the unlock was approved.

 

I have not yet received a confirmation email.  I have checked my inbox and junk folder.  Do I need this email for anything additional, or should I consider that the unlock is completed?

 

Thank you

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Message 1 of 14
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎01-07-2017 10:36 AM

Re: Unlock request approved but no confirmation email

Hey @cristina_r11!

 

This is awesome news when the Unlock Request is showing as approved!  In most cases when you check the status with your IMEI and Request Number, it should show on the right.  On the left of your response page, there should be a short list of final steps.  If you see this, you can definitely follow those and complete the process.

 

With Apple devices, you will not need a code to complete the unlock, instead it is completed once the device is backed up, reset, and restored. One of the best methods in my experience is completing the back-up and restore via iTunes.  This is because iTunes will actually confirm the phone is unlocked.

 

You would need to connect to iTunes, and select the phone you are unlocking.  Then you will want to click Back Up Now.   It will take a few moments for iTunes to save all of your information on the phone.

 

Once all your information is saved, and you can see the backup via iTunes Preferences > Device (or Edit > Devices on Windows computers), the next step will be to reset the phone.  Please go into Settings > General > Reset > Erase All Content & Settings.  This will wipe the phone completely, and cause it to reboot.

 

When the phone comes up to the “Hello” screen, you would follow the prompts and select Restore From iTunes when it comes available.  As soon as the restore is done, you are all set.

 

Hope this helps, have a fantastic day!

 

Fiona, AT&T Community Specialist


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Message 2 of 14
Tutor

Re: Unlock request approved but no confirmation email

There isn't a short list of final steps showing on the left of my response page. I have no code and NEED to unlock my phone. It's been 5 days now. Please help!PHONE 2.pngThere

Message 3 of 14
Tutor

Re: Unlock request approved but no confirmation email

What about Android devices that need an 8 digit unlock code??

Message 4 of 14
Contributor

Re: Unlock request approved but no confirmation email

Same thing happen to me. I requested the code, 2 days later was approved but i didnt received the 8 digit code. i requested again but i have no time to wait. I'm going overseas.

Can somebody help me?

Message 5 of 14
Contributor

Re: Unlock request approved but no confirmation email

I have the same problem, any solution??

Message 6 of 14
Administrator

Re: Re: Unlock request approved but no confirmation email

Good morning @rdcristian24.


Thank you for participating in the Community Forums.  I see you posted a message inquiring about not receiving an unlock code after an approval.  I have sent you a Private Message to your Forum’s Inbox addressing your concerns. 


I will be looking forward to your response.  I wish you the best, and have a great day!


Richard, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 14
Contributor

Re: Re: Unlock request approved but no confirmation email

I am having the same issue but I cannot create an account since I am not an AT&T customer.  It says it was approved but I havent received a code or email.

Message 8 of 14
Tutor

Re: Re: Unlock request approved but no confirmation email

I have the the same issue is there  any link available to contact AT&T unlock center

Message 9 of 14
Tutor

Re: Re: Unlock request approved but no confirmation email

 I have the same issue unfortunately did not get the e-mail 

Message 10 of 14
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