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Unlock iPhone 7

Contributor

Unlock iPhone 7

I've been waiting for days now to use my phone! And I still can't. I put in a request to unlock a few days ago. I woke up this morning to an email from at&t thinking they finally unlocked my phone so I could use it, but when I opened the email I got this "This request requires additional research to determine eligibility" what's going on???
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Message 1 of 3
ACE - Expert

Re: Unlock iPhone 7

Not enough information.

Did you port your number to another carrier?

Have you received and paid your final bill?

 

(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Contributor

Re: Unlock iPhone 7

It was a friends phone. She still has AT&T service, she just got a better phone. She gave me her IPhone 7 because she knew I was in need of a phone. She paid off the iPhone 7 in full purchased a different phone and put her current at&t number on the new phone. So as far as final bill the phone is fully paid for and she still has AT&T service just not with the iPhone 7. So that's why I'm confused as to what is taking so long
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