Thanks for reaching out! We encourage you to check out our eligibility requirements. This is to make sure you don't run into any other problems when submitting a request. You can also view our forums post, which provides more information about the unlock process and what to expect. If you meet all of the requirements, let us know so we can take a closer look into this issue. We look forward to hearing back from you!
Collin, AT&T Community Specialist
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