Contributor
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1 Message
Unlock denied on brand new iphone 6s,
Hi,
I purchased brand new iphone 6s from Best buy (I do have the receipt) and tried to unlock the phone so that i can use while i am out of the country for a month. I never had a AT&T account or have I ever used your carrier but I am a client of H2o wireless and I do know that you are correlated. When i requested for unlock code, it says my device is active with another AT&T account. Can you advise me as to how I can fix this?
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
AT&T Social Media Manager
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timofey
Contributor
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1 Message
8 years ago
Hello! I have the same issue. I bought a brand new iPhone 6S Plus, requested to unlock through AT&T online and get a message that my phone is active on another AT&T account. I am using it on Straight Talk. Can you help is this case?
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formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
As instructed above, send a private message to ATT...
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