Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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SamyGot
Contributor
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2 Messages
4 years ago
I bought an iPhone but it's can't be unlocked by AT&T because the previous ouner do not make all payment. How can i unlock my iPhone?
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dwill05
ACE - Master
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10.3K Messages
4 years ago
Unfortunately, you can’t unless the original owner pays it off. AT&T won’t give out account information, so no one else would be able to pay it off either.
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dwill05
ACE - Master
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10.3K Messages
4 years ago
The IMEI not being in the database may simply mean that the phone had never been used on AT&T previously, so it was never added to their database, or it’s an old phone and AT&T had cleaned the number out of their database. If it had been reported lost or stolen, it would have said so when you tried to unlock it.
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SamyGot
Contributor
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2 Messages
4 years ago
Thank you so much
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ATTHelp
Community Support
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230.7K Messages
4 years ago
Hello @moisesbarros7,
Allow us to lend a helping hand. You are required to have either 60 days of postpaidor 6 months of prepaid service before your device is eligible to be unlocked. Check out this support article on Unlocking your AT&T device for more information. Thanks for reaching out to us.
Makaela, AT&T Community Specialist
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Amr1100
Contributor
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1 Message
4 years ago
Hi, I put a request to unlock my device more than 24 hours ago and I did not receive a confirmation email.
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guzmango
Contributor
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2 Messages
4 years ago
Hello, I'm from Panama and a friend recently bought an used IphoneXR from someone, everything seemed fine but when we tried to put a SIM card from one of our local operators the phone didn't want to accept it, after that we found out that the phone was linked to the AT&T network and it would take any other SIM card. We don't have AT&T in Panamá, or at least I think we don't have that service yet, so the phone can't make or receive calls. Is there any way the phone can be unlocked so it can take our local networks? we can't contact the seller
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ATTHelp
Community Support
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230.7K Messages
4 years ago
Greetings @altonsmith92!
Allow us to assist. If you have completed your contract (including paying any early termination fees) or paid off your installment agreement then please wait at least 24 hours before submitting your unlock request.
Otherwise, make sure your device had active service on the AT&T network for at least 60 days and that it meets our other eligibility requirements.
We hope this info helps.
Lar, AT&T Community Specialist
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dwill05
ACE - Master
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10.3K Messages
4 years ago
Use the online portal.
https://www.att.com/deviceunlock/#/unlockstep1
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AWhitlock
Contributor
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1 Message
4 years ago
I recently bought an iPhone X 245g for my mom from a seller on offerup, traded mom’s old iPhone 5 plus $400 on top. I threw mom’s att sim chip in and tested call and everything worked and everyone was happy. The next day mom’s phone won’t dial out or receive calls, we took the iPhone to our att dealer and was told the phone was blacklisted. I contacted the seller but no response, filed a report with offerup but no help from them but was told since the phone purchase was under $1000 I can not file a police report. I’m in a bad spot, mom’s out a phone and a ton of money. She is beyond Pi**ed off with me 😣
Yes I know it was dumb and a huge mistake buying a used phone so please anyone with some real ideas on getting this phone activated I would greatly appreciate it!
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