The new iPhone 15
ajeetanish's profile

Tutor

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4 Messages

Friday, October 13th, 2017 3:03 PM

Unlock Request Denied

Hello!

 

A friend gave me a brand new phone as a gift, but it is locked to the AT&T network and I do not live in the US.  When I tried to unlock my phone in the unlock portal, I got this message:

 

"We can’t unlock this device because it hasn’t been active for at least six months of paid service.

You can submit a new request after six months of paid service."

 

Can someone from AT&T help me unlock now?  I am currently without a phone 😞

 

Thank you.

ACE - Expert

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64.7K Messages

6 years ago

Sorry, no one can help. Unless you can provide proof that full retail price was paid for the phone, the 6 month prepaid service requirement will not be waived. Sounds like your friend gave you a prepaid phone which ATT sells for less than full retail price, that is why there is a 6 month requirement to get it unlocked.

Tutor

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4 Messages

6 years ago

My friend bought the phone brand new, full price.

ACE - Sage

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116.6K Messages

6 years ago

@ajeetanish   Then proof of purchase is required.   

Phones sold off then prepaid rack are not sold at full retail.  The reduced price looks like a bargain, but it comes with a minimum service requirement.  

US prepaid carriers all lock subsidized phone for up to 12 months.  

 

Tutor

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4 Messages

6 years ago

Who do I submit proof of purchase to?

ACE - Expert

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64.7K Messages

6 years ago

Send a private message to @ATTCares. Just realize ATT sells two iPhone models as prepaid phones at less than Apple’s full retail price. If your friend bought either of those prepaid models (iPhone 6 or SE), he did not pay full retail price.

Community Support

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230.7K Messages

6 years ago

Hello @ajeetanish,


This is Jax, with AT&T’s Community and Forums Team! I see you are inquiring about a device unlock. I’d be more than happy to help you with this!


To get started, please provide your full name, IMEI for the device, phone number, and best contact email. Once I have this, I can review the device and assist you further.


I look forward to your reply!


Jax, AT&T Community Specialist

Tutor

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4 Messages

6 years ago

@ATTCares

 

Hi Jax,

 

Very happy to hear from you as I have not had a phone for over a week!  Where can I reply with this information? 

ACE - Expert

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64.7K Messages

6 years ago

@ajeetanish Click this link: @ATTCares, and then click "send message" to send the requested info in a private message.

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