Wireless Forums

Reply
Posted Mar 7, 2012
1:18:36 PM
View profile
Transfer data plan from iPad to iPad3 (new iPad) ?

I have the fat iPad vesion 1 with unlimited data plan, can I transfer it to new iPad 3 ?

 

Please advise.

 

Thx.

 

 

I have the fat iPad vesion 1 with unlimited data plan, can I transfer it to new iPad 3 ?

 

Please advise.

 

Thx.

 

 

0
(0)
  • Rate this reply
View profile
Solved
Mar 9, 2012 6:34:08 AM
0
(0)
Former Community Manager

We will continue to offer an unlimited data plan to grandfathered customers who currently have an Unlimited Data Plan for iPad for $30/month. :smileyhappy:

 

If you don't have an unlimited data plan, you have a choice of postpaid or prepaid (session based) data plans for iPad with Wi-Fi + 4G. Both plan types include free unlimited Wi-Fi connections at over 29,000 AT&T Wi-Fi Hot Spots nationwide.

 

Here's the pricing:

 

Data Amount Monthly Price
250 MB $14.99
3 GB $30.00
5 GB $50.00
--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

Transfer data plan from iPad to iPad3 (new iPad) ?

29,610 views
34 replies
(0) Me too
(0) Me too
Post reply
Cancel
Submit
Replies
(34)
0
(0)
  • Rate this reply
View profile
Mar 7, 2012 2:14:00 PM
0
(0)
Teacher
Edited by mpf54 on Mar 7, 2012 at 2:14:34 PM

I am also wondering about this. If they don't let me transfer it the competitors looks like the plans they have might be better. 

I am also wondering about this. If they don't let me transfer it the competitors looks like the plans they have might be better. 

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

[ Edited ]
2 of 35 (29,486 Views)
0
(0)
  • Rate this reply
View profile
Mar 7, 2012 5:57:38 PM
0
(0)
Contributor
Ditto! I'm ordering the new, but need to decide AT&T or Verizon. Waiting to see if I can transfer my existing plan.
Ditto! I'm ordering the new, but need to decide AT&T or Verizon. Waiting to see if I can transfer my existing plan.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

3 of 35 (29,160 Views)
0
(0)
  • Rate this reply
View profile
Mar 7, 2012 9:42:55 PM
0
(0)
Contributor

I also have an iPad v1 with the unlimited data plan. In the area I live the competitor much better coverage than AT&T, specially with LTE. So if AT&T won't transfer my data plan I know which carrier my iPad 3 will be with.

I also have an iPad v1 with the unlimited data plan. In the area I live the competitor much better coverage than AT&T, specially with LTE. So if AT&T won't transfer my data plan I know which carrier my iPad 3 will be with.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

4 of 35 (28,909 Views)
0
(0)
  • Rate this reply
View profile
Mar 8, 2012 12:21:48 AM
0
(0)
Tutor

Multiple articles quote AT&T spokespeople who have said those of us who have unlimited data plans for iPad WILL be able to transfer them to the third generation iPAD and have an "unlimited" 4G LTE plan. I put "unlimited" in quotes because it seems they have the right/will probably eventually plan to "throttle"/slow down data if we go over 5GB in a billing period. That's still a pretty good deal though as we'll be essentially be getting the $50 5GB plan for $30 and those who have the $50 plan will still have to pay $10 to get more after that limit and we'll get more over the limit just slowed. (I've got to say I use my iPad a lot and I never get anywhere near 5GB a month anyway.)

 

I transfered my unlimited plan from my 1st generation iPad to my iPad2 last year. I know some people just switched out their SIM cards and it worked; but I called AT&T.  They need certain information that can be found in Settings under General: Cellular Data Number and IMEI and ICCID for the new iPad. (I see a few threads down someone stated they had called and was told the unlimited plan *couldn't* be transfered from a 1st  generation iPad to an iPad2. I know for a fact this wasn't the case because I guess I was lucky enough to get someone who knew what he was talking about and knew exactly what to do back then. So if this happens when you call to transfer your plan to the third generation iPad, just hang up and call again until you get someone who knows.) I'm not sure if swapping the SIM cards will work now or not since it's the 4G LTE network. (Admittedly, I'm not so tech knowledgable.)

 

One other thing: I gave my first generation iPad to my mother and when I tried to set her data plan up I couldn't because the SIM card was "fixed" to my plan and of course, couldn't (didn't want to anyway) put my plan back on it because it was on my (then) new iPad. We called AT&T and was told we would need a new SIM card for the iPad 1. We also were lucky to get a slightly over helpful AT&T employee who gave us the scoop that we could get the new SIM card at either an AT&T store or an Apple Store but the AT&T store would probably charge us for it while the Apple store would probably give it to us for free. We went to an Apple store and they did give us a new SIM card for free.

Multiple articles quote AT&T spokespeople who have said those of us who have unlimited data plans for iPad WILL be able to transfer them to the third generation iPAD and have an "unlimited" 4G LTE plan. I put "unlimited" in quotes because it seems they have the right/will probably eventually plan to "throttle"/slow down data if we go over 5GB in a billing period. That's still a pretty good deal though as we'll be essentially be getting the $50 5GB plan for $30 and those who have the $50 plan will still have to pay $10 to get more after that limit and we'll get more over the limit just slowed. (I've got to say I use my iPad a lot and I never get anywhere near 5GB a month anyway.)

 

I transfered my unlimited plan from my 1st generation iPad to my iPad2 last year. I know some people just switched out their SIM cards and it worked; but I called AT&T.  They need certain information that can be found in Settings under General: Cellular Data Number and IMEI and ICCID for the new iPad. (I see a few threads down someone stated they had called and was told the unlimited plan *couldn't* be transfered from a 1st  generation iPad to an iPad2. I know for a fact this wasn't the case because I guess I was lucky enough to get someone who knew what he was talking about and knew exactly what to do back then. So if this happens when you call to transfer your plan to the third generation iPad, just hang up and call again until you get someone who knows.) I'm not sure if swapping the SIM cards will work now or not since it's the 4G LTE network. (Admittedly, I'm not so tech knowledgable.)

 

One other thing: I gave my first generation iPad to my mother and when I tried to set her data plan up I couldn't because the SIM card was "fixed" to my plan and of course, couldn't (didn't want to anyway) put my plan back on it because it was on my (then) new iPad. We called AT&T and was told we would need a new SIM card for the iPad 1. We also were lucky to get a slightly over helpful AT&T employee who gave us the scoop that we could get the new SIM card at either an AT&T store or an Apple Store but the AT&T store would probably charge us for it while the Apple store would probably give it to us for free. We went to an Apple store and they did give us a new SIM card for free.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

5 of 35 (28,858 Views)
0
(0)
  • Rate this reply
View profile
Mar 8, 2012 12:23:51 AM
0
(0)
Tutor

Oh forgot to post link on article about grandfathered unlimited plans:

 

http://www.padgadget.com/2012/03/07/get-the-scoop-on-att-and-verizons-4g-lte-ipad-data-plans/

Oh forgot to post link on article about grandfathered unlimited plans:

 

http://www.padgadget.com/2012/03/07/get-the-scoop-on-att-and-verizons-4g-lte-ipad-data-plans/

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

6 of 35 (28,858 Views)
0
(0)
  • Rate this reply
View profile
Mar 8, 2012 8:37:31 AM
0
(0)
Contributor

OK, this is very useful info, dumb question, I have Ipad 1 with ATT unlimited. I want to do transfer as promised. But I want to pre-order new Ipad through Apple now. Should I order through the Apple site and select ATT and as my carrier? If so what do I do about having to select a data plan or can I skip that step. Any insight welcome.

OK, this is very useful info, dumb question, I have Ipad 1 with ATT unlimited. I want to do transfer as promised. But I want to pre-order new Ipad through Apple now. Should I order through the Apple site and select ATT and as my carrier? If so what do I do about having to select a data plan or can I skip that step. Any insight welcome.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

7 of 35 (28,651 Views)
0
(0)
  • Rate this reply
View profile
Mar 8, 2012 5:03:00 PM
0
(0)
Contributor

Key question seems to be, since it is 4G does that require a call to ATT to move a grandfathered plan from iPad2(or 1) to the new iPAd? 

 

No more microSIM swap?

Key question seems to be, since it is 4G does that require a call to ATT to move a grandfathered plan from iPad2(or 1) to the new iPAd? 

 

No more microSIM swap?

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

8 of 35 (28,384 Views)
0
(0)
  • Rate this reply
View profile
Mar 9, 2012 6:12:27 AM
0
(0)
Tutor
I don't think you need to even call AT&T. Check this site out. Log in, enter info found under " settings" and that should be it. https://dcp2.att.com/OEPNDClient/Logout
I don't think you need to even call AT&T. Check this site out. Log in, enter info found under " settings" and that should be it. https://dcp2.att.com/OEPNDClient/Logout

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

9 of 35 (28,227 Views)
0
(0)
  • Rate this reply
View profile
Solved
Mar 9, 2012 6:34:08 AM
0
(0)
Former Community Manager

We will continue to offer an unlimited data plan to grandfathered customers who currently have an Unlimited Data Plan for iPad for $30/month. :smileyhappy:

 

If you don't have an unlimited data plan, you have a choice of postpaid or prepaid (session based) data plans for iPad with Wi-Fi + 4G. Both plan types include free unlimited Wi-Fi connections at over 29,000 AT&T Wi-Fi Hot Spots nationwide.

 

Here's the pricing:

 

Data Amount Monthly Price
250 MB $14.99
3 GB $30.00
5 GB $50.00
--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

We will continue to offer an unlimited data plan to grandfathered customers who currently have an Unlimited Data Plan for iPad for $30/month. :smileyhappy:

 

If you don't have an unlimited data plan, you have a choice of postpaid or prepaid (session based) data plans for iPad with Wi-Fi + 4G. Both plan types include free unlimited Wi-Fi connections at over 29,000 AT&T Wi-Fi Hot Spots nationwide.

 

Here's the pricing:

 

Data Amount Monthly Price
250 MB $14.99
3 GB $30.00
5 GB $50.00
--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

10 of 35 (28,221 Views)
Solution
0
(0)
  • Rate this reply
View profile
Mar 12, 2012 10:59:17 AM
0
(0)
Teacher

Just to clarify though can the sim from the original iPad 3G be put into the new iPad to transfer the service or are the two sims different. I would like to put the sim from the new iPad into the old one as well since my wife will be using it.

Just to clarify though can the sim from the original iPad 3G be put into the new iPad to transfer the service or are the two sims different. I would like to put the sim from the new iPad into the old one as well since my wife will be using it.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

11 of 35 (25,950 Views)
0
(0)
  • Rate this reply
View profile
Mar 12, 2012 3:30:38 PM
0
(0)
Contributor
Thanks for letting us know, but my question is *how* are we supposed to make the transfer?

The Apple site for iPad 1 & 2 say to change the SIM. Is that what we should do, or is the SIM for 4G LTE different?

Thank you.
Thanks for letting us know, but my question is *how* are we supposed to make the transfer?

The Apple site for iPad 1 & 2 say to change the SIM. Is that what we should do, or is the SIM for 4G LTE different?

Thank you.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

12 of 35 (25,879 Views)
0
(0)
  • Rate this reply
View profile
Mar 13, 2012 5:12:42 AM
0
(0)
Teacher

I'm going to assume, unless we get different official info, that the sims are different. I've read a post where previously someone just went to their iPad account online and changed the IMEI and the other number to the new device which made the account transfer for them. When they restarted the original device they got the message telling them that they had not signed up for data on that device, so it appears making that change online also resets the original sim in the first device. 

I'm going to assume, unless we get different official info, that the sims are different. I've read a post where previously someone just went to their iPad account online and changed the IMEI and the other number to the new device which made the account transfer for them. When they restarted the original device they got the message telling them that they had not signed up for data on that device, so it appears making that change online also resets the original sim in the first device. 

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

13 of 35 (25,784 Views)
0
(0)
  • Rate this reply
View profile
Mar 14, 2012 10:21:16 AM
0
(0)
Tutor
I called AT&T today to ask this question and, not surprisingly, it took 30 minutes and got no definitive answer. Here's what I do know. You need the new A5X sim card to access the 4G LTE network (well, that's what att told me on the phone today). I assume the iPad 3 is shipping with that SIM card (AT&T could not confirm this but it only makes sense that an AT&T 4G device would ship with the right SIM CARD). Therefore, I am hoping that "transferring" the data plan from my 2 to my 3 is as simple as go into the settings of my 3 and logging in to my existing prepaid account. Based on all of this, I do not believe swapping the SIM card is a good thing to do. The existing SIM in the ipad2 is not the latest.
I called AT&T today to ask this question and, not surprisingly, it took 30 minutes and got no definitive answer. Here's what I do know. You need the new A5X sim card to access the 4G LTE network (well, that's what att told me on the phone today). I assume the iPad 3 is shipping with that SIM card (AT&T could not confirm this but it only makes sense that an AT&T 4G device would ship with the right SIM CARD). Therefore, I am hoping that "transferring" the data plan from my 2 to my 3 is as simple as go into the settings of my 3 and logging in to my existing prepaid account. Based on all of this, I do not believe swapping the SIM card is a good thing to do. The existing SIM in the ipad2 is not the latest.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

14 of 35 (25,576 Views)
0
(0)
  • Rate this reply
View profile
Mar 15, 2012 5:15:38 AM
0
(0)
Teacher

That's my impression as well. I'm going to assume the 2 sims are not interchangeable. My wife is going to use the "old" iPad when I activate the new one. So I'm hoping that changing the proper numbers on my account will transfer my plan while allowing my wife to get her own plan with the old sim.

That's my impression as well. I'm going to assume the 2 sims are not interchangeable. My wife is going to use the "old" iPad when I activate the new one. So I'm hoping that changing the proper numbers on my account will transfer my plan while allowing my wife to get her own plan with the old sim.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

15 of 35 (25,416 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 10:18:23 AM
0
(0)
Contributor

Thanks for confirming this is possible. Can you tell us how to transfer the plan?

Thanks for confirming this is possible. Can you tell us how to transfer the plan?

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

16 of 35 (24,687 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 10:32:41 AM
0
(0)
Voyager

Before you went to the att's ipadlanding site. https://dcp2.att.com/OEPNDClient/

Before you went to the att's ipadlanding site. https://dcp2.att.com/OEPNDClient/

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

17 of 35 (24,660 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 10:45:42 AM
0
(0)
Voyager
Never mind looks like you can do it from the iPad, under setting and cellular data.
Never mind looks like you can do it from the iPad, under setting and cellular data.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

18 of 35 (24,642 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 11:47:16 AM
0
(0)
Contributor

Folks, just wanted to let everyone know - I've just transferred the unlimited plan from an iPad 2 (which I had previously transferred from a first generation iPad) to my new iPad 3rd gen that arrived today :smileytongue:. It worked fine - I've now got "DOM Unlimited Data LTE" for $29.99/month.

 

I'm a happy bunny :catvery-happy:

 

M

Folks, just wanted to let everyone know - I've just transferred the unlimited plan from an iPad 2 (which I had previously transferred from a first generation iPad) to my new iPad 3rd gen that arrived today :smileytongue:. It worked fine - I've now got "DOM Unlimited Data LTE" for $29.99/month.

 

I'm a happy bunny :catvery-happy:

 

M

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

19 of 35 (24,523 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 12:03:36 PM
0
(0)
Contributor

Did you do it by changing the IMEI, etc. online? Or by SIM swap?

Did you do it by changing the IMEI, etc. online? Or by SIM swap?

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

20 of 35 (24,496 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 4:17:28 PM
0
(0)
Teacher
I called and changed mine today. The rep made sure it changed and I still had the correct plan. She was very helpful.
I called and changed mine today. The rep made sure it changed and I still had the correct plan. She was very helpful.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

21 of 35 (26,101 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 7:39:10 PM
0
(0)
Contributor
Thanks for all the help AT&T, I transferred my iPad unlimited plan on iPad 2 3G to iPad (new third gen) using 4G. I simplied called AT&T support the very kind lady helped me and I'm enjoying my unlimited plan on iPad 3 using 4G LTE. AT&T made me happy today!
Thanks for all the help AT&T, I transferred my iPad unlimited plan on iPad 2 3G to iPad (new third gen) using 4G. I simplied called AT&T support the very kind lady helped me and I'm enjoying my unlimited plan on iPad 3 using 4G LTE. AT&T made me happy today!

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

22 of 35 (25,952 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2012 10:05:33 PM
0
(0)
Contributor

how do i transfer my unlimited data plan from my original ipad to my new ipad 3?

how do i transfer my unlimited data plan from my original ipad to my new ipad 3?

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

23 of 35 (25,854 Views)
0
(0)
  • Rate this reply
View profile
Mar 17, 2012 6:09:33 AM
0
(0)
Contributor

Before I ordered my new iPad, I called AT&T's CS to confirm that my current Unlimited Data Plan would transfer to the new iPad.  I was told it would.  I then asked what exactly I needed to do to make the transfer.  The person didn't know but put me on hold to ask someone who did.  I was told that I needed to take my new iPad to the AT&T store and that they would make the transfer for me.  I thought that was odd, since I never had to take my iPads to the store before.  I was able to make the transfer from my first iPad to my iPad 2 myself online, but both of those iPads were 3G, so maybe switching to 4G required more steps?

 

However, to make a long story short, I decided to try it myself this morning anyway.  I powered up my new iPad (how wonderful that you don't have to hook it up to a computer anymore!) to set up and when it guided me through the Cellular Data setup, it said I could log in with my existing account, which I did and the Unliminted Plan was automatically added to my new iPad.  I then went online at

 

https://dcp2.att.com/OEPNDClient/

 

and, under Edit User and Payment Information, I changed the IMEI and ICCID numbers to my new iPad's numbers.  I then turned my new iPad off and then back on (to reboot) and now all seems to be working fine.  I checked my Cellular Data Account on my new iPad which confirms that my plan is the "DOM Unlimited MB for 30 days - LTE domestic."

 

All of this took about 5 minutes.  No calling AT&T and no trip to the AT&T store!

 

Good luck and enjoy your new iPad!!

Before I ordered my new iPad, I called AT&T's CS to confirm that my current Unlimited Data Plan would transfer to the new iPad.  I was told it would.  I then asked what exactly I needed to do to make the transfer.  The person didn't know but put me on hold to ask someone who did.  I was told that I needed to take my new iPad to the AT&T store and that they would make the transfer for me.  I thought that was odd, since I never had to take my iPads to the store before.  I was able to make the transfer from my first iPad to my iPad 2 myself online, but both of those iPads were 3G, so maybe switching to 4G required more steps?

 

However, to make a long story short, I decided to try it myself this morning anyway.  I powered up my new iPad (how wonderful that you don't have to hook it up to a computer anymore!) to set up and when it guided me through the Cellular Data setup, it said I could log in with my existing account, which I did and the Unliminted Plan was automatically added to my new iPad.  I then went online at

 

https://dcp2.att.com/OEPNDClient/

 

and, under Edit User and Payment Information, I changed the IMEI and ICCID numbers to my new iPad's numbers.  I then turned my new iPad off and then back on (to reboot) and now all seems to be working fine.  I checked my Cellular Data Account on my new iPad which confirms that my plan is the "DOM Unlimited MB for 30 days - LTE domestic."

 

All of this took about 5 minutes.  No calling AT&T and no trip to the AT&T store!

 

Good luck and enjoy your new iPad!!

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

24 of 35 (25,723 Views)
0
(0)
  • Rate this reply
View profile
Mar 17, 2012 10:37:28 AM
0
(0)
Contributor
Edited by bankron on Mar 17, 2012 at 10:38:22 AM

I had original iPad with "unlimited" data plan. I transferred that to my new "New iPad" simply by going to setting>cellular data>turned on cellular data >selected view account and signed in with previous iPad1 data phone number and password. I was offered to select data plan for new iPad and I selected my DOM Unlimited and within minutes I had it on my New iPad. Oddly it was very easy; just be sure to select the unlimited plan you had in the menu offering.

I had original iPad with "unlimited" data plan. I transferred that to my new "New iPad" simply by going to setting>cellular data>turned on cellular data >selected view account and signed in with previous iPad1 data phone number and password. I was offered to select data plan for new iPad and I selected my DOM Unlimited and within minutes I had it on my New iPad. Oddly it was very easy; just be sure to select the unlimited plan you had in the menu offering.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

[ Edited ]
25 of 35 (25,537 Views)
0
(0)
  • Rate this reply
View profile
Mar 17, 2012 2:44:53 PM
0
(0)
Mentor

Keep in mind that AT&T has started throttling unlimited data plans for iPhones at the 3 GB level ( same $30 cost of the limited plan). I would be surprised if they did not do the same for the iPad although I have not read anything about them doing so. 

Keep in mind that AT&T has started throttling unlimited data plans for iPhones at the 3 GB level ( same $30 cost of the limited plan). I would be surprised if they did not do the same for the iPad although I have not read anything about them doing so. 

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

26 of 35 (25,407 Views)
0
(0)
  • Rate this reply
View profile
Mar 17, 2012 7:49:41 PM
0
(0)
Tutor
I went a different way and visited the AT&T store. Big mistake! I had both of my iPads with me and said I wanted to transfer the unlimited plan to the new iPad and create a new account on the old ipad. The rep that I was working with had to ask how to do this. Another rep told him to swap the SIM cards. I asked if that was ok to do since one was 3G and the other was 4G. I was told it didn't matter. After the swap was done, the rep powered off the new iPad. He said to turn it on when I got home and it should be good to go. Also, I had to create a new account on the old iPad. Sounds simple enough. When I got home, the first thing I did was turn on the new iPad. A message popped up that said something about inserting a 4G compatible SIM card to continue. I then packed it up and returned to the AT&T store. I also had the old iPad with me. When I walked in, I explained that I had just left (like 3 minutes previous) and I was having an error message. I was given a different rep who tried to sugarcoat the situation. He said no, the SIM cards could not be swapped out but, of course, the reps weren't all expected to know this since this was a new iPad, etc. I asked him if they never heard of training, preparation, and so on. I told him I was close to what could be called a senior citizen and even I had the common sense to question the 3G/4G swap. All he said was nobody's perfect, mistakes were made and we had to move on. The rep assured me this could be fixed easily. Three hours later (yes, THREE HOURS LATER) it was very clear to me this guy didn't have a clue and neither did the manager who had stepped in to help! What a waste of time! Twice during all this I had suggested I just go home and call AT&T. The rep said, no, this HAD to be done in the store, face to face. He said some things could be done on the phone, some in person and some both ways. This had to be done there. The second time I mentioned it, he said it would just be a few more minutes and he thanked me for my patience. When I got impatient again, I said to just pack it all up and I would visit the Apple store. The rep said this was an AT&T issue, not an Apple issue. True, and I knew this, but I also knew a good genius won't have a problem fixing an AT&T screw up. At this point, I just wanted to get out of there. So, again, after many minutes of waiting, I was talking to my husband, and the next thing I know, the rep was packing my iPads up and saying it was an Apple issue and I had to visit an Apple store. Now its an Apple issue??? NOW? He handed me the two iPads and walked away. Bottom line? I wasted 3 hours in the AT&T store. I still have to visit the Apple store which is quite a drive for me. AND, here's the best part...I HAVE NO DATA PLAN ON EITHER IPAD!
I went a different way and visited the AT&T store. Big mistake! I had both of my iPads with me and said I wanted to transfer the unlimited plan to the new iPad and create a new account on the old ipad. The rep that I was working with had to ask how to do this. Another rep told him to swap the SIM cards. I asked if that was ok to do since one was 3G and the other was 4G. I was told it didn't matter. After the swap was done, the rep powered off the new iPad. He said to turn it on when I got home and it should be good to go. Also, I had to create a new account on the old iPad. Sounds simple enough. When I got home, the first thing I did was turn on the new iPad. A message popped up that said something about inserting a 4G compatible SIM card to continue. I then packed it up and returned to the AT&T store. I also had the old iPad with me. When I walked in, I explained that I had just left (like 3 minutes previous) and I was having an error message. I was given a different rep who tried to sugarcoat the situation. He said no, the SIM cards could not be swapped out but, of course, the reps weren't all expected to know this since this was a new iPad, etc. I asked him if they never heard of training, preparation, and so on. I told him I was close to what could be called a senior citizen and even I had the common sense to question the 3G/4G swap. All he said was nobody's perfect, mistakes were made and we had to move on. The rep assured me this could be fixed easily. Three hours later (yes, THREE HOURS LATER) it was very clear to me this guy didn't have a clue and neither did the manager who had stepped in to help! What a waste of time! Twice during all this I had suggested I just go home and call AT&T. The rep said, no, this HAD to be done in the store, face to face. He said some things could be done on the phone, some in person and some both ways. This had to be done there. The second time I mentioned it, he said it would just be a few more minutes and he thanked me for my patience. When I got impatient again, I said to just pack it all up and I would visit the Apple store. The rep said this was an AT&T issue, not an Apple issue. True, and I knew this, but I also knew a good genius won't have a problem fixing an AT&T screw up. At this point, I just wanted to get out of there. So, again, after many minutes of waiting, I was talking to my husband, and the next thing I know, the rep was packing my iPads up and saying it was an Apple issue and I had to visit an Apple store. Now its an Apple issue??? NOW? He handed me the two iPads and walked away. Bottom line? I wasted 3 hours in the AT&T store. I still have to visit the Apple store which is quite a drive for me. AND, here's the best part...I HAVE NO DATA PLAN ON EITHER IPAD!

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

27 of 35 (25,286 Views)
0
(0)
  • Rate this reply
View profile
Mar 21, 2012 8:37:36 PM
0
(0)
Tutor
Edited by runCMD on Mar 21, 2012 at 8:41:08 PM
I moved up from the the ipad1 to the iPad 'new' - the switch over was done directly through the account setup built in to the new retina iPad. Overnight went from 3Mbits down/.5 Mbit up ... at best using ATT 3G - to a top speed test of 57Mbits down/17Mbits up in Atlanta today. Settled down to a very respectable 30Mbits down - averaged ... AT&T, Color me impressed.
I moved up from the the ipad1 to the iPad 'new' - the switch over was done directly through the account setup built in to the new retina iPad. Overnight went from 3Mbits down/.5 Mbit up ... at best using ATT 3G - to a top speed test of 57Mbits down/17Mbits up in Atlanta today. Settled down to a very respectable 30Mbits down - averaged ... AT&T, Color me impressed.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

[ Edited ]
28 of 35 (24,053 Views)
0
(0)
  • Rate this reply
View profile
Mar 25, 2012 9:26:17 AM
0
(0)
Contributor

I followed the instructions posted by others for moving my flat rate data plan to my new iPad.  when setting up cellular service after logging in with my old account number, I did receive the unlimited plan option and selected it.  When I later logged in to check my account status, the IMEI and ICCID numbers had been automatically changed to my new iPad.   Yet, no cellular service.  Is there something simple that I am overlooking?

I followed the instructions posted by others for moving my flat rate data plan to my new iPad.  when setting up cellular service after logging in with my old account number, I did receive the unlimited plan option and selected it.  When I later logged in to check my account status, the IMEI and ICCID numbers had been automatically changed to my new iPad.   Yet, no cellular service.  Is there something simple that I am overlooking?

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

29 of 35 (23,499 Views)
0
(0)
  • Rate this reply
View profile
Mar 25, 2012 12:39:15 PM
0
(0)
Contributor
I called to AT&Ts wireless customer support to see about the problem reported in my post earlier today. I had previously rebooted the device after selecting the unlimited plan but I could not get a connection to the Internet. The additional needed step for me was simply to go to Settings, General, Reset, Reset Network Settings. I needed to do this twice for some reason but it worked after that and all is fine now using my unlimited plan. Try this if you do not get a connection after following the other posters instructions.
I called to AT&Ts wireless customer support to see about the problem reported in my post earlier today. I had previously rebooted the device after selecting the unlimited plan but I could not get a connection to the Internet. The additional needed step for me was simply to go to Settings, General, Reset, Reset Network Settings. I needed to do this twice for some reason but it worked after that and all is fine now using my unlimited plan. Try this if you do not get a connection after following the other posters instructions.

Re: Transfer data plan from iPad to iPad3 (new iPad) ?

30 of 35 (23,471 Views)
Share this post
Share this post