AT&T Community Forums

Tracking Number is Not Working

Hi! I ordered a new phone yesterday. I was sent a confirmation, then an email giving me a tracking number for one of my phones. When I click the link it takes me to a UPS site and then pops up stating that it is an incorrect tracking number. How can I get a new number to track the phone?

Thanks,

Susan

Can you tell I am anxious for my new phone?? Smiley Very Happy

Responses

Accepted Solution

Official Solution

dwill05

ACE - Master

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10.4K Messages

5 years ago

Likely the number is correct. It was assigned by AT&T, but UPS hasn’t picked it up and scanned it into their system yet.

Also, are you sure it’s a UPS number?

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susanmarie9601

Tutor

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4 Messages

5 years ago

Well, you were right. It was a UPS number because the link I got in my email took me to their site. But I must have been trying to look at it too quickly as the same link is now working. So, for anyone wondering, when you get the link, give it a little bit to actually work. LOL.

Thanks for your help!

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I

IsaacVance17

New Member

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2 Messages

3 years ago

How long did it take for the tracking number to work?

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ATTHelp

Community Support

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231.2K Messages

3 years ago

Hey there @IsaacVance17 we'd be glad to confirm the details about tracking your order.

Once your order has been placed and confirmation has been sent to you it'll then get prepared for shipment. Once processed through shipping, the tracking number will be available to you immediately.

Feel free to keep following up and checking your order status online using the information provided by Samantha.

Thank you.

Lynn, AT&T Community Specialist

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