02-22-2016 1:15 PM
I found a useful article with step by step direction and screenshots here.
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02-22-2016 2:31 PM
Hi there! @0000fdb6 thank you for bringing your concerns to our attention. I’m sorry to hear you’re getting spam text messages and I know how frustrating this can be and AT&T is working hard to eliminate this.
You can get step by step information on blocking numbers that spam you by clicking here selecting the make and model of your phone and clicking on Block unwanted calls from the Device Home tab.
You can also reduce spam text messages on your wireless phone with the following steps:
Report spam messages
Don't respond directly to a spam message, doing so alerts the spammer that your number is genuine. Instead, report the spam message. Send the message on your wireless phone to 7726 (SPAM) so that we can start an investigation.
Messages forwarded to 7726 are free. They don't count toward your text plan.
Send the spam text message to 7726 from your smartphone
Learn how to send the message from your:
To understand ways to reduce spam, including how to report repeat spam offenders who continue to send you messages, visit our Smart Controls page. Also, here are some tips for reporting spam:
02-27-2018 10:42 AM
I received a message for 1410100001 today that appeared to be from Xfinity. I looked Online with AT&T here and it was indicated this was the AT&T e-mail gateway for e-mail and SMS. If I block this number, will it block all these services from my phone?
A Retired Employee
02-27-2018 11:41 AM
@Earnesto You can give it a try but I'm pretty sure the answer is no as anything coming through the email to SMS gateway has a different originating number each time. In other words, if they send another such text, it won't be coming from the same number and there is likely no way to block them all.
02-27-2018 12:24 PM