03-07-2016 3:19 PM
I have never reached my data limit, not even close in two years. When at work we have zero network service. All the sudden today, I have maxed out my data usage when the billing period started yesterday. I have barely used my phone at all!!! Is it possible someone is hijacking my data? This all started when I got the iPhone 6s.
- edited 03-07-2017 9:43 PM
That's interesting/odd, @exodus, maxing out in 1 day does make it seem not quite as plausible that the data was actually used (as reported). Like @lizdance40, I'm also having "second thoughts", but still tempered ;-]
I think you very quickly can get a pretty good idea on which device(s) are the issue though, that's the good side of things, if it's really churing though data that fast. It should enable you to reset the counters, and watch, almost real-time, at rate, as the data racks up. I'd guess within a few hours you can identify the device(s) and corresponding app(s). Or you'll see (lots of) data showing up on your account, with essentially no signficant counter data.
Either way, we're curious.
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
03-08-2017 3:29 AM
03-08-2017 7:26 AM
Idiopathic overages (which usually aren't so much unexplained) on one device may be easier to find than you expect. Those apps may be the key.
I recall a post where a mom was furious and thought Verizon (I am former) was pulling something. After checking the apps, she remembered allowing her child to use her phone for entertainment during a time period. The kid opened her favorite app, netflix, and watched several movies or shows while traveling. I think she said auto play was on.
My son didn't know he had YouTube on in the background on his phone. It kept running to the tune of 9-11 gigs a month.
It's little goofs like this that can add up.
03-08-2017 8:02 AM
03-08-2017 10:23 AM
You like others don't know everything. Computers mess up and in this case
there was a big error. Get the facts right before you pass a comment.
So please stop saying it's apps. It is a computer billing issue.
@MrMartinjr I'm not sure where your attitude is coming from???
No one has directly addressed you and it doesn't appear that anyone is telling you you're wrong. You haven't even asked a question...
As you specifically stated you had a computer issue, I'm not sure why you think they're talking to you as you know your problem and most of the other posts specifically address someone else.
03-08-2017 10:27 AM