03-07-2016 3:19 PM
I have never reached my data limit, not even close in two years. When at work we have zero network service. All the sudden today, I have maxed out my data usage when the billing period started yesterday. I have barely used my phone at all!!! Is it possible someone is hijacking my data? This all started when I got the iPhone 6s.
10-06-2016 11:34 AM
10-06-2016 12:52 PM
@FreddieM Have you tried looking at your Apps list for usage?
This is usually pretty telling, typically showing that an app that had relatively low usage is now a heavy-usage-app. This can happen through a series of upgrades (apps can change without notifying of this), where a user is unaware of the increase.
Take a look at the values, and let us know what you're seeing, in terms of usage values, so we can help you accurately diagnose your issue.
Also, look at your App-store, and let us know what apps have updated, if you're comfortable sharing the list there as well.
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
- edited 03-03-2017 7:25 AM by Taylarie
I have never gone over my usage. Then in February I went over and got a $15 charge. I was very careful for the rest of the month.Then on March 2nd I got a notice that I had already used 75% of my data. When I called AT&T they could not help or explain why this was hsppening, exceptcto say I must be doing something different, which I'm not. In talking with my daughter I found thst this happening to her and her friends for $100 or more.[Per Guidelines: Keep it Relevant and Appropriate].
03-03-2017 9:12 AM
@Leona8 AT&T doesn't know what you use your data for. They can't really help.
Your phone knows, it can tell you exactly which apps using how much data. Look under settings->cellular and see what uses the most (even if it's not been reset ever)
Set a calendar appointment on your iPhone for your plan date. Then check it every month, see which apps are using the most, and reset the counter. My phone's numbers always match AT&T's numbers within a few percent.
03-07-2017 6:07 AM
03-07-2017 6:13 AM
03-07-2017 6:45 AM
03-07-2017 2:13 PM
@a2lyons Your phone is what uses the data. AT&T can't make your phone use more data on you.
If you check your phone settings, you can see exactly how much each app uses. With this you should be able to figure out which apps use the most data. Then you can choose to buy more data or not, instead of being "forced" to buy more data.
03-07-2017 2:30 PM
How much data do the phones say they used?
If the phones are recording substantially less (normal) data use, please take screen shots on all and take the proof to an ATT store and get some help.
While it's rare, it may be a problem with ATT computer recording of your data use.
03-07-2017 4:06 PM