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Sudden Data Usage increase

Contributor

Sudden Data Usage increase

I have never reached my data limit, not even close in two years.  When at work we have zero network service.  All the sudden today, I have maxed out my data usage when the billing period started yesterday.  I have barely used my phone at all!!!   Is it possible someone is hijacking my data?  This all started when I got the iPhone 6s. 

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Message 1 of 46
Contributor

Re: Sudden Data Usage increase

I have been using anywhere from 5-12 GB per month for the last two years, only hitting 15 GB one time, all of a sudden I mysteriously used 34 GB this Sept 2016. This with absolutely no change whatsoever in how I use my phone. I have monitoring it- I went through 1.5 GB on Monday, 10/3 in about an hour of Internet use and yesterday I burned through a quarter of a GB in ten minutes! This is an absolute outrage!
Message 21 of 46
ACE - Master

Re: Sudden Data Usage increase

@FreddieM Have you tried looking at your Apps list for usage?
This is usually pretty telling, typically showing that an app that had relatively low usage is now a heavy-usage-app.  This can happen through a series of upgrades (apps can change without notifying of this), where a user is unaware of the increase.

 

Take a look at the values, and let us know what you're seeing, in terms of usage values, so we can help you accurately diagnose your issue.

 

Also, look at your App-store, and let us know what apps have updated, if you're comfortable sharing the list there as well.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 46
Contributor

Re: Sudden Data Usage increase

I have never gone over my usage. Then in February I went over and got a $15 charge. I was very careful for the rest of the month.Then on March 2nd I got a notice that I had already used 75% of my data. When I called AT&T they could not help or explain why this was hsppening, exceptcto say I must be doing something different, which I'm not. In talking with my daughter I found thst this happening to her and her friends for $100 or more.[Per Guidelines:  Keep it Relevant and Appropriate].

Message 23 of 46
ACE - Expert

Re: Sudden Data Usage increase

@Leona8 AT&T doesn't know what you use your data for. They can't really help.

 

Your phone knows, it can tell you exactly which apps using how much data. Look under settings->cellular and see what uses the most (even if it's not been reset ever) 

 

Set a calendar appointment on your iPhone for your plan date. Then check it every month, see which apps are using the most, and reset the counter. My phone's numbers always match AT&T's numbers within a few percent.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 46
Tutor

Re: Sudden Data Usage increase

I know that this post is a year old, but I was hoping some of the members who experienced these issues previously might be able to tell me what resolution was achieved.

On March 2, 2017, I received a text message from AT&T indicating 75% of my 15Gb of data had been used, followed by a message that 90% of my data had been used. That was the first day of my billing cycle. I reached 100% the following morning, and I am currently using the 3rd extra Gb of data (at an overage expense of $15/each).

I have had this plan since January 2016 with 3 phones lines. I added a 4th line (tablet) and upgraded one of the phones in June 2016. I have never had overage charges with this plan. In fact, I usually rollover about 4Gb/mo.

One of the lines (Samsung S7 Active) typically uses 8Gb per month. The other lines (iPhone 6 and iPhone 6S) typically record less than 2Gb each. We rarely use the tablet at all.

When I checked the MyAT&T app for data usage stats, I found that ALL OF MY DEVICES were recording data usage typical for an entire 30-day billing cycle on the first day of our new cycle. There has been no change in usage on our part. All of the devices have been checked and cleared at our local AT&T store.

I have spoken to 10 different CSR and IT reps with AT&T, and the only solution I have been offered (even from tech support!) is to upgrade to one of the new unlimited plans. I have a case open now, but I'm not optimistic that I will hear anything new. I am planning to file complaints with the BBB and FCC.
Message 25 of 46
Contributor

Re: Sudden Data Usage increase

This has happen to me as well. After all day on the phone someone admitted there seemed to be a computer issue. With me, my current bill showed no usage for Feb. However the total usage from my Jan. bill was added to the beginning of my current (March) cycle. Hope they fix this because I am not paying for overages.
Message 26 of 46
Tutor

Re: Sudden Data Usage increase

Our data usage spiked from 5 GB per month to 12 GB per month suddenly about
1 1/2 years ago. I called ATT 4 or 5 times to ask for help resolving the
issue. I did everything they suggested with only limited results (the usage
would go down to 8 or 9 GB per month if we stopped using the problem phone
for everything but calls and email).

Eventually I was forced to buy a larger data plan. I would have switched
carriers, but one family member can only get a ATT cell signal at work (no
service for Verizon Sprint, etc.).

It's a fine idea to lodge a complaint, but I don't believe anything will be
done.
Message 27 of 46
ACE - Expert

Re: Sudden Data Usage increase

@a2lyons Your phone is what uses the data. AT&T can't make your phone use more data on you.

 

If you check your phone settings, you can see exactly how much each app uses. With this you should be able to figure out which apps use the most data. Then you can choose to buy more data or not, instead of being "forced" to buy more data.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 46
ACE - Sage

Re: Sudden Data Usage increase

@exodus

How much data do the phones say they used?

If the phones are recording substantially less (normal) data use, please take screen shots on all and take the proof to an ATT store and get some help.   

While it's rare, it may be a problem with ATT computer recording of your data use.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 46
Contributor

Re: Sudden Data Usage increase

Do you work for AT&T. The question
is not about what apps are using the most data, the question is why after 8 years would someone go over there plan 2 months in a row when nothing they do changed. And interestingly it's not just me, it's lots of people with
the same 2 months. Myself and another person on this site both were
notified on March 2nd that we had
already used 75% of our data for the
month of March.
Message 30 of 46
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