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Re: Sudden Data Usage increase

Contributor

Sudden Data Usage increase

I have never reached my data limit, not even close in two years.  When at work we have zero network service.  All the sudden today, I have maxed out my data usage when the billing period started yesterday.  I have barely used my phone at all!!!   Is it possible someone is hijacking my data?  This all started when I got the iPhone 6s. 

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Message 1 of 46
ACE - Sage

Re: Sudden Data Usage increase

Employees are clearly identified.  It would say "Employee" under my screen name, and the disclaimer box under all my posts.

 

The headline is misleading, read the article.  ATT did not pay, they changed their policy.  There is a difference between what the FCC says and does.  They threaten fines all the time, many are collected.  It is their only recourse to gain compliance and it works.  

http://appleinsider.com/articles/15/06/17/fcc-slaps-att-with-100-million-fine-for-throttling-unlimit...

quote:

"The FCC found that AT&T did not adequately inform customers of the potential for throttling, violating the 2010 Open Internet Transparency Rule. The rule "mandates that broadband access providers disclose accurate information sufficient to enable consumers to make informed choices regarding their use of broadband Internet services and to ensure they are not misled or surprised by the quality or cost of the services they actually receive."

 

ATT denied customers were not informed and immediately started sending text notices at 75%, and 90% of full speed usage, and then completely changed the policy to repriotitized data after 22 GBs, rather than throttle at 5 GBS.  

 

Wifi assist and defects in Apple phones isn't ATT fault, so not sure what your point is there.

 

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 46

Re: Sudden Data Usage increase

@lizdance40 @Harleygirl2ride Just an observation: the new "unlimited" plans reduce bandwidth to 2G speeds when the cap is hit. That's what the service rep related to me when she upsold us to the 25 Gb plan. Technically it's still unlimited, but would that be "throttling?"
Message 12 of 46
Highlighted
ACE - Sage

Re: Sudden Data Usage increase

Sort of.  I assume you mean the unlimited plan, not the new tiered plan Mobile Share Advantage plan.

Both the old and new unlimited plan are not throttled, they are reprioritised once the reach 22 gigs.  Some users report no slow down in service well past 22 gigs.  Some report immediate slow down, others report sporadic or localized slow down.  Since these customers are reprioritised, they would be slowed to only 3G speed at the end of this year.

 

The new Mobile share advantage plan is truly throttled to 2G speeds once the account reaches the allowance. 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 46

Re: Sudden Data Usage increase

"ATT does no throttle at all anymore, hasn't for more than a year." Just so I understand we should just refer to throttling as "reprioritised."
Message 14 of 46
Contributor

Re: Sudden Data Usage increase

I am a lawyer and I can tell you that AT&T did, in fact, get fined $100 million by the FCC in 2015 for "throttling" (slowing down) their data on supposedly unlimited plans.  Specifically, AT&T got in trouble for deceptively failing to disclose this critical drawback to customers when they bought their unlimited plans. Don't listen to the person on this thread denying this. There are dozens of articles on it. Just do a google searich on it. 

 

AT&T seems to be at something like this again. I have been a wireless customer for well over a decade.  And a little while back, they made a big push to move many customers (including me) off of one of their original unlimited dara plans -- telling them they would never go over 10 gigs of data. 

 

But, of course, soon after the switch, the data usage on my plan suddenly jumped even though the way my family used their phones did not!!!  I was suddenly hit with a bunch of $15 overage charges.  I called to complain and I was moved to a new15 gig plan at no extra charge. I was told that the15 gig plan was the same price as the old 10 gig plan but that you had to know to ask to be switched. (They have now changed their plan structure again.)

 

Having been armed with 15 gigs of  data, I assumed the issue would be resolved.  And for months, we were consistently well under that new limit. 

 

But then in August 2016, my data usage supposedly mysteriously jumped from well under 15 gigs to 27 gigs!  I even turned off the data on a couple of the lines but kept incurring charges. There is no way on earth that we actually used that data. I find it interesting that other customers on this thread  have had the same experience recently. 

 

I intend to complain to AT&T and, if it is not resolved properly, the FCC.  I encourage others to do the same. It is a shame that the FCC is very slow to oversee AT&T.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message 15 of 46
ACE - Expert

Re: Sudden Data Usage increase

@Perseus700 ATT was not fined for throttling. They were fined for not adequately informing customers when they would be throttled. The practice of throttling has long been upheld by the FCC as an accepted network management technique. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 46
Contributor

Re: Sudden Data Usage increase

This sudden surge in data increases for increased billing fir many of us with no increases for years Is in Conjuntion with AT&T aggressively marketing a new unlimited data plan. I have requested consumer protection to investigate. Check out similar maneuvers by Wells Fargo
Message 17 of 46

Re: Sudden Data Usage increase

@Perseus700 thank you! This is exactly the same situation I have experienced. @sandblaster the symantics of why remain unchanged. Guilt has very quick ears to an accusation. -Henry 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 18 of 46
ACE - Sage

Re: Sudden Data Usage increase

@imjustanumbr


@imjustanumbr wrote:
"ATT does no throttle at all anymore, hasn't for more than a year." Just so I understand we should just refer to throttling as "reprioritised."

They have different terms, because it is not the same practice at all.  

Throttling is done by computer and is purposely slowing speeds to 2G.  This practice is used on the Gophone plan and the new Mobile Share Advantage Plan.  These plans slow to 2G speeds even though 2G is shut down in most markets.

 

Reprioritised means rather than getting first serve with tiered plans, when you hit 22 gigs, you are dropped below tiered data, and I assume below all prepaid using the same network.  This means your data is slow if the network is congested.  

 

Some unlimited users experience occasional slow down, some not at all.  Others slow down on and off BEFORE they hit 22 gigs.   

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 46
ACE - Sage

Re: Sudden Data Usage increase

@docstinger


@docstinger wrote:
This sudden surge in data increases for increased billing fir many of us with no increases for years Is in Conjuntion with AT&T aggressively marketing a new unlimited data plan. I have requested consumer protection to investigate. Check out similar maneuvers by Wells Fargo

I don't buy that at all, or the increase would be universal;  Every customer on AT&T would have the same complaint.  Especially those on older, cheaper plans.  The complaints would only be on AT&T, not Verizon, not Sprint, Not T-mobile.  But that isn't the case.  The common threads are iPhones and iOS updates.  

 

While my sons do use more than I do, my data usage has only increased as my usage has gone up.  I still use between 1-2 gigs total, between my 3 devices.   My mother and ex husband use essentially no data.  

 

But it when we got rid of my olders sons iPhone, his usage dropped from 8 gigs a month to 2.5 gigs.

I just changed my younger son to android and his usage has also dropped.  I can't wait to see what his total is after a full month.  He has been using about 11 gigs a month.

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 46
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