Explore & discover

Helpful Links

Sudden Data Usage increase

Highlighted
Contributor

Sudden Data Usage increase

I have never reached my data limit, not even close in two years.  When at work we have zero network service.  All the sudden today, I have maxed out my data usage when the billing period started yesterday.  I have barely used my phone at all!!!   Is it possible someone is hijacking my data?  This all started when I got the iPhone 6s. 

7,400 Views
Message 1 of 46
ACE - Sage

Re: Sudden Data Usage increase

Turn off wifi assist in settings 

Check your account again, it might be a notice for the previous billing.  

Look at what is using your data (which apps). Turn cellular off for apps you don't need while away from wifi.  

If you upgraded from a 3G phone, you would use more data.

 

Another possibility is a faulty phone.  How much data is it using per month?

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 46
Professor

Re: Sudden Data Usage increase

Also make sure you have updates set to ONLY occur over wifi.



"Customers helping customers; not always successfully"
Message 3 of 46
Tutor

Re: Sudden Data Usage increase

Our usage just jumped from 3.5 GB per month to 11 GB per month with no change in the way we use the phone. ATT says they have no idea what is causing this. We are getting charged $100 overage fees per month. We did all the obvious things like what you suggest at the top of this thread plus a bunch more. nothing helped, and ATT will do nothing. What can I do?? We are under contract and cannot just change carriers.

Message 4 of 46

Re: Sudden Data Usage increase

We are going Thursday the same thing since 8 months now and been with them 15 yrs. The first time they did nothing so I filed with BBB it got resolved then it happened again. They reset my phone then nothing so they replaced my phone while it is still happening daily ever hr. To half a day.. I have so many overage it's not even funny... I'm about to call them to see what's up . I do nothing more to my phone then I have in the past... in July I have 400.00 overages which I complained til they did something now I'm back in the same boat.. very very frustrating!! We plan to switch.. if this continues I will file a complaint with BBB again then next step :/... please call and complain if no response go to BBB WEBSITE AND FILE THEN CHANGE CARRIER'S YOU CAN DO THAT EVEN UNDER CONTRACT
Message 5 of 46

Re: Sudden Data Usage increase

Hello. Same story here, 17 year customer. Just another opportunity for AT&T to take advantage of loyal customers. Funny, you actually have to manually turn off your cellular settings when you access your modem otherwise your data plan is still in use. I actually could not believe this…

http://jirout.me/att-data-overage-fees/

I believe they were just find $100 million last year for throttling data. I'm sure enough complaints would bring this to light.
Message 6 of 46
ACE - Sage

Re: Sudden Data Usage increase

@imjustanumbr

 

Data overage fees are to encourage customers to keep within their plan, not a money maker.  If you noticed, ATT just introduced a new plan without overage fees at all.  The plan also offer more data.

 

ATT was NOT fined for throttling.  They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down.  

ATT does no throttle at all anymore, hasn't for more than a year.  Unlimited data is reprioritised after 22 gigs of use and might experience a slow down in data if the network is congested. 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 46

Re: Sudden Data Usage increase

I will be reporting this on going issue and changing carriers. It's sad when they feel the need to steal from people over and over when they make millions.
Message 8 of 46
ACE - Sage

Re: Sudden Data Usage increase

@Harleygirl2ride

 

They don't want overage fees.  The new plan doesn't have any overage fees at all.  You could save yourself quite a bit switching plans rather than the expense of switching carriers.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 46

Re: Sudden Data Usage increase

@lizdance40 with all due respect are you an AT&T social media manager? You state "ATT was NOT fined for throttling. They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down. ATT does no throttle at all anymore." Then why on earth were they threatened with a fine? Apple is currently being sued on the issue which benefits carriers. http://www.cnet.com/news/apple-faces-lawsuit-over-data-bills-tied-to-wi-fi-assist/ Let's stick with the issue of how you can minimize damage to your brand by being a bit more honest with customers like me and @Harleygirl2ride who have been loyal long term customers. In this particular instance it might just mean apologizing, advising and admitting that this was unclearly communicated AT LEAST.  Or you can report increased earnings to your shareholders.

 

[Legal discussions are not permitted per the Guidelines]

Message 10 of 46
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support