03-07-2016 3:19 PM
I have never reached my data limit, not even close in two years. When at work we have zero network service. All the sudden today, I have maxed out my data usage when the billing period started yesterday. I have barely used my phone at all!!! Is it possible someone is hijacking my data? This all started when I got the iPhone 6s.
03-07-2016 3:41 PM
Turn off wifi assist in settings
Check your account again, it might be a notice for the previous billing.
Look at what is using your data (which apps). Turn cellular off for apps you don't need while away from wifi.
If you upgraded from a 3G phone, you would use more data.
Another possibility is a faulty phone. How much data is it using per month?
08-31-2016 10:34 AM
Our usage just jumped from 3.5 GB per month to 11 GB per month with no change in the way we use the phone. ATT says they have no idea what is causing this. We are getting charged $100 overage fees per month. We did all the obvious things like what you suggest at the top of this thread plus a bunch more. nothing helped, and ATT will do nothing. What can I do?? We are under contract and cannot just change carriers.
08-31-2016 10:48 AM
- edited 09-07-2016 5:19 AM
09-07-2016 5:44 PM
Data overage fees are to encourage customers to keep within their plan, not a money maker. If you noticed, ATT just introduced a new plan without overage fees at all. The plan also offer more data.
ATT was NOT fined for throttling. They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down.
ATT does no throttle at all anymore, hasn't for more than a year. Unlimited data is reprioritised after 22 gigs of use and might experience a slow down in data if the network is congested.
09-08-2016 4:09 AM
09-08-2016 5:50 AM
They don't want overage fees. The new plan doesn't have any overage fees at all. You could save yourself quite a bit switching plans rather than the expense of switching carriers.
- edited 09-10-2016 11:48 AM by Phil-101
@lizdance40 with all due respect are you an AT&T social media manager? You state "ATT was NOT fined for throttling. They were threatened with a fine for not notifying customers of the throttling policy and when then user was near their slow down. ATT does no throttle at all anymore." Then why on earth were they threatened with a fine? Apple is currently being sued on the issue which benefits carriers. http://www.cnet.com/news/apple-faces-lawsuit-over-data-bills-tied-to-wi-fi-assist/ Let's stick with the issue of how you can minimize damage to your brand by being a bit more honest with customers like me and @Harleygirl2ride who have been loyal long term customers. In this particular instance it might just mean apologizing, advising and admitting that this was unclearly communicated AT LEAST. Or you can report increased earnings to your shareholders.
[Legal discussions are not permitted per the Guidelines]