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Spam text

Contributor

Spam text

I received a text from 746-118-88. The msg is below. 

 

AT&T Free Message: Your temporary PIN is (I erased the PIN)

 

This is spam right? How do I stop receiving these texts?

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Message 1 of 60
Teacher

Re: Spam text

No need to block the number, just delete the mobile security app or, if you prefer, open the app and select "get new PIN". Enter that pin and the texts will stop. The messages are being sent from ATT to reactivate the app. 

Message 41 of 60
Teacher

Re: Spam text

If Mobile Security is your issue just sign back into the app and the text will stop. No need to block the number.
Message 42 of 60
Contributor

Re: Spam text

I have been receiving that same message on and off for 2 weeks I never click on it sometimes it’s 2 times a day 

Message 43 of 60
Tutor

Re: Spam text

I’ve received 16(!) of these messages in 10 days, from the same shortcode, all in the name of ATT. You’d think ATT would want to investigate and block or shut down these messages as a service to its customers and to protect ATTs good name:  I called ATT after getting the first one and talked to someone in security, but clearly this is widespread and ATT doesn’t care.

Message 44 of 60
Teacher

Re: Spam text

The text messages are being generated by the Mobile Security app on your
phone. You can do one of two things to stop getting the messages. (1) open
the Mobile Security app, select get new PIN and then enter the new PIN or
(2) delete the Mobile Security app.
Message 45 of 60
Tutor

Re: Spam text

It’s from the Mobile Security app either delete it or login using the new pin.
Texts stopped after I deleted the app.
Message 46 of 60
Tutor

Re: Spam text

Then why doesn’t the message say so, and why did ATT say it didn’t come from them when I called their security to ask? Super frustrating on both points! Especially since I use the app, but hadn’t interacted with it in months (you set it up, and it does its job filtering some spam calls...)
Message 47 of 60
Contributor

Re: Spam text

Thanks -- I've changed my password to a nice long random string of characters, but I'm still getting these messages.

Message 48 of 60
Teacher
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎06-12-2019 10:41 AM

Re: Spam text

Changing your PW won't help. It's the AT&T Mobile Security app that keeps
generating the text messages. Either (1) open the app, get a new PIN and
enter the new PIN, which will reactivate the app, or (2) delete the app.
Either will stop you from getting the constant text messages.
Tags (1)
Message 49 of 60
Teacher

Re: Spam text

Open Mobile Security and request a new PIN and sign in.  Text will stop

Message 50 of 60
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