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Setup Number Sync for Apple Watch Cellular

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Setup Number Sync for Apple Watch Cellular

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Number Sync. What is it?

 

Number Sync allows you to leave your phone behind and use your Apple Watch to talk, text, and make calls. Setting this up is very simple! We have provided some steps below. Set it up and enjoy!.

 

 

 Requirements

  • An Apple Watch Series 3 with cellular.
  • A compatible iPhone® (6 or later including SE) running iOS version 11.0 or higher.
  • An AT&T rate plan for your Apple Watch (Cellular).
  • iPhone and Apple Watch (Cellular) must be on the same AT&T postpaid Billing Account.
  • An AT&T Access ID associated with the iPhone.

The Apple Watch has an AT&T telephone number and associated rate plan and will appear on your monthly bill.  Note, the watch telephone number cannot be used for voice, data or text messaging from the watch.  Please remember to complete NumberSync set-up to use your watch on the AT&T cellular network with your iPhone number. With NumberSync active, calls and messages using your watch will display your AT&T iPhone telephone number.

 

To sync up your Apple Watch:

  1. Pair your watch via the Watch app on your iPhone.
  2. Open the Watch app to start the pairing process and follow the prompts.
  3. Select Set up Cellular button.
  4. Enter your AT&T Access ID and Password.  This should be the Access ID that is associated with your iPhone number.  For assistance with your Access ID, visit Manage the wireless number for your AT&T Access ID
  5. When you place a 911 call using your watch, the call will go over the cellular network when possible. If no cellular network is available, device location data from nearby Wi-Fi networks will be used to help locate you. If that data isn’t available, the address you provide will be used.
  6. Make sure to check the box and read the Important Information for NumberSync on the 911 screen. 
  7. Select Verify Address.
  8. On Sync requested screen, you should see a message indicating NumberSync should be available shortly. Select Ok. 
  9. Follow prompts to finish setting up your watch. 

 

The Apple Watch is only able to sync to one phone at a time. If you wish to user your Apple Watch on another phone, refer to: Use Number-Sync to sync Apple Watch series 3 to a different iPhone.

 

To unsync:

  1. Select the Watch app.
  2. Under My watch, press the picture of the Apple Watch (Cellular) that you want to unsync.
  3. Select the information icon.
  4. Select Unpair Apple watch.
  5. Select Keep Plan.
  6. Follow screen prompts.

If you wish to remove NumberSync completely off your Apple Watch:

To remove NumberSync service from your Apple Watch, follow the steps:

  1. Log in to myAT&T.
  2. Expand the Wireless view, and select the picture of the iPhone number that you want to remove NumberSync service from. 
  3. Under device options, click, Manage NumberSync.
  4. In the Synced wearables section, select the Apple Watch (Cellular) that you want to unsync. The name of the watch and the phone number are included for your convenience.
  5. To remove NumberSync from the Apple Watch, press Unsync this device next to the watch you want to unsync.
  6. A popup will appear asking if you’re sure that you want to remove the service. 
  7. When successfully removed, you’ll see a screen stating You’ve successfully removed your device.

Need more Help? Visit our support site!

 

Note: Removing NumberSync service will remove the ability for the Apple Watch to use Cellular service.  However, the watch will stay on your plan, and any monthly reoccurring charges will continue.  To cancel your rate please reach out to us.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 29
Administrator

Re: Re: Setup Number Sync for Apple Watch Cellular

Good Morning @akoxeno,


I hope you are doing well.  Every month AT&T has specials where our customers can take advantage of.  This is also dependent on what part of the United States you are located.  On-Line and the retail store can also have different promotions.  These venues may even have promotions which are better than the one you described.


My advice to you would be to check out the retail store first in your area.  The deals you can find there are normally very good. 


I hope this helps.  If you have any other questions, please reach out to Community Forums.


Donna V, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 29
Contributor

Re: Re: Setup Number Sync for Apple Watch Cellular

I was able to visit the ATT store and, after 90 minutes, I left with a working watch. I have no idea where the disconnect was (Apple or att) but there was nothing simple about this.
Message 22 of 29
Employee

Re: Setup Number Sync for Apple Watch Cellular

I’m a ATT employee had my watch since Monday I still have no service talk for 4 days to techs opened 2 tickets and still no fix how much longer until a light bulb goes off and someone gets to the point of understanding the issue 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 29
Contributor

Re: Setup Number Sync for Apple Watch Cellular

So when they advertise that the series 3 is compatible with iPhones 5S and later they are wrong since it with not pair with a 5S.  AT&T did not inform me of this when they sold me the watc

Message 24 of 29
ACE - Expert

Re: Setup Number Sync for Apple Watch Cellular

No apple says the series 3 GPS will work with a 5s but they also say you need a 6 or newer to use series 3 with LTE 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 29
Highlighted
Contributor

Re: Setup Number Sync for Apple Watch Cellular

I have a iPhone 7 on a company plan that I do not see the billing for and am unable to add an iWatch 3 to their plan.  My wife has an iPhone 6 on a personal plan, my question is, am I able to put my iWatch 3 on her monthly bill and have it sync to my company phone?  Thanks in advance.

Message 26 of 29
ACE - Expert

Re: Setup Number Sync for Apple Watch Cellular


@questionforyou wrote:

I have a iPhone 7 on a company plan that I do not see the billing for and am unable to add an iWatch 3 to their plan.  My wife has an iPhone 6 on a personal plan, my question is, am I able to put my iWatch 3 on her monthly bill and have it sync to my company phone?  Thanks in advance.


Nope has to be on the same account so you can see the watch to add number sync.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 29
Employee

Re: Setup Number Sync for Apple Watch Cellular

I was hoping these instructions would allow me to Numbersync and cel enable my personal Apple Watch to my personal cel phone, but with the iphone sync'd to my corporate phone (calenders, primary notifications).

I went thru the motions of pairing with my personal phone, adding the watch to my AT&T plan, then unpairing and re-paring with my corporate phone.

In the watch app, I'm left with "Not in Use -> AT&T" under cellular.

Did I go wrong somewhere?

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 28 of 29
ACE - Expert

Re: Setup Number Sync for Apple Watch Cellular

the watch has to be on the same account as the phone.  

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 29
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