Community Support
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2.7K Messages
How to connect Apple Watch with Cellular AT&T
NumberSync & Your Apple Watch, Get Connected!
NumberSync. What is it?
Number Sync allows you to leave your phone behind and use your Apple Watch to talk, text, and make calls. Setting this up is very simple! We have provided some steps below. Set it up and enjoy!.
Requirements
- An Apple Watch Series 6, or Apple Watch Series 3-5 with cellular.
- A compatible iPhone® (6 or later including SE) running iOS version 11.0 or higher.
- An AT&T rate plan for your Apple Watch (Cellular).
- iPhone and Apple Watch (Cellular) must be on the same AT&T postpaid Billing Account.
- An AT&T Access ID associated with the iPhone.
The Apple Watch has an AT&T telephone number and associated rate plan and will appear on your monthly bill. Note, the watch telephone number cannot be used for voice, data or text messaging from the watch. Please remember to complete NumberSync set-up to use your watch on the AT&T cellular network with your iPhone number. With NumberSync active, calls and messages using your watch will display your AT&T iPhone telephone number.
Sync your Apple Watch
Pair your watch via the Watch app on your iPhone.
- Open the Watch app to start the pairing process and follow the prompts.
- Select Set up Cellular button.
- Enter your AT&T user ID and Password. This should be the user ID that is associated with your iPhone number. If you don't have a user ID, click "create one now".
- When you place a 911 call using your watch, the call will go over the cellular network when possible. If no cellular network is available, device location data from nearby Wi-Fi networks will be used to help locate you. If that data isn’t available, the address you provide will be used.
- Make sure to check the box and read the Important Information for NumberSync on the 911 screen.
- Select Verify Address.
- On Sync requested screen, you should see a message indicating NumberSync should be available shortly. Select Ok.
- Follow prompts to finish setting up your watch.
The Apple Watch is only able to sync to one phone at a time. If you wish to user your Apple Watch on another phone, refer to: Use Number-Sync to sync Apple Watch to a different iPhone.
Want to remove NumberSync from your Apple Watch?
To remove NumberSync service from your Apple Watch, follow the steps:
- Log in to myAT&T.
- Expand the Wireless view, and select the picture of the iPhone number that you want to remove NumberSync service from.
- Under device options, click, Manage NumberSync.
- In the Synced wearables section, select the Apple Watch (Cellular) that you want to unsync. The name of the watch and the phone number are included for your convenience.
- To remove NumberSync from the Apple Watch, press Unsync this device next to the watch you want to unsync.
- A popup will appear asking if you’re sure that you want to remove the service.
- When successfully removed, you’ll see a screen stating You’ve successfully removed your device.
Note: Removing NumberSync service will remove the ability for the Apple Watch to use Cellular service. However, the watch will stay on your plan, and any monthly reoccurring charges will continue. To cancel your rate please reach out to us.
David, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Mecca2771
Contributor
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3 Messages
7 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
yes there is a bug with LTE the watch will connect to a unknown wifi network.... Apple is said to be working on a patch.
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Grandfathered21
Contributor
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1 Message
7 years ago
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seanjohnsonrn
Contributor
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3 Messages
7 years ago
Yes. I'm having the exact same problem all dang day.
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all1g8r
Explorer
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23 Messages
7 years ago
How did you find out about the security patch? I keep getting an "oops" message telling me I need to call AT&T because they can't turn on WiFi calling for my account. I have an iPhone 6 plus. Is this part of the same issue?
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geyservilleman
Tutor
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9 Messages
7 years ago
A complete fail by AT&T and Apple.
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Mecca2771
Contributor
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3 Messages
7 years ago
https://www.macrumors.com/2017/09/22/apple-watchs-series-3-activation-issues/
Some Apple Watch Series 3 Owners Facing LTE Activation Issues
Mac Rumors - 16h ago
On the MacRumors forums, several AT&T customers have received messages stating AT&T is not supported. Support reps seem confused about how Apple Watch activation works, with one rep telling MacRumors reader KG87 that his watch needs a new ...
https://www.macrumors.com/2017/09/22/apple-watchs-series-3-activation-issues/
Some Apple Watch Series 3 Owners Facing LTE Activation Issues
Mac Rumors - 16h ago
On the MacRumors forums, several AT&T customers have received messages stating AT&T is not supported. Support reps seem confused about how Apple Watch activation works, with one rep telling MacRumors reader KG87 that his watch needs a new ...
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seanjohnsonrn
Contributor
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3 Messages
7 years ago
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Mecca2771
Contributor
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3 Messages
7 years ago
After doing the numbers got rid of GF plan for new unlimited; for an extra $20 per month of what was going to cost us for the 2 lines got hotspot and unlimited LTE to 22 GB which I’m OK with.
But if you want to keep GF plan show them this link below; tried to say it was going to cost extra $35 per line and had this and conversation with At&T support to get to to $10 per which eventually let go of.
https://twitter.com/briantong/status/911350436036300800
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Good Morning @akoxeno,
I hope you are doing well. Every month AT&T has specials where our customers can take advantage of. This is also dependent on what part of the United States you are located. On-Line and the retail store can also have different promotions. These venues may even have promotions which are better than the one you described.
My advice to you would be to check out the retail store first in your area. The deals you can find there are normally very good.
I hope this helps. If you have any other questions, please reach out to Community Forums.
Donna V, AT&T Community Specialist
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