The new iPhone 15
Kenzie.Mae's profile

Contributor

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1 Message

Saturday, September 2nd, 2017 5:41 PM

Service problems

My phone service has said "Searching..." For the last few days and I would like to know what the problem is.

Community Support

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230.7K Messages

7 years ago

Hello @Kenzie.Mae!


A device which is continuously searching for signal is not a fun thing to be dealing with.  It is hard to even a go an hour without phone service, let alone a day.  It would be my pleasure to assist you with his matter.


The first thing to I recommend, if you haven’t already done so please power the phone off for 30 seconds and then power it back on.  This will refresh your profile, with local switch and will fix most intermittent connectivity issues.

If the above does not successfully resolve the matter, please access the AT&T Troubleshoot and Resolve Tool.  To ensure the most thorough, and accurate troubleshooting experience, we will ask you to sign in using your myAT&T user ID and password.

Once you have successfully logged into the tool, please scroll down to Service/network issues > Phone Calls > Voice calls (Cellular network) > Next and follow the instructions.  This tool will look at network, device, and possible provisioning issues which can cause this matter.


I also recommend you download and install the free “Mark the Spot” app.  This program reports network integrity issues to our engineering team, so we can get them resolved and repaired quickly.


Thank you for being part of the Community Forums and have a great week.


Anthony, AT&T Community Specialist



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