I installed the RoboKiller app and that works great for blocking unwanted calls however now my voicemail doesn’t work. Nobody is able to leave me a voice mail and keeps telling callers voicemail not set up even though it has been set up for years. Please help, I need my voicemail but love the app and don’t want to have to delete it I don’t have to.
Thank you for reaching out to us today. We'll be happy to assist you.
If you have an Android, try starting your phone in safe mode. This will start your phone without any third party apps and will help us determine if RoboKiller is the cause of the issue. Turn your device off, then press the power button. When the animation starts, press and hold the volume down button. Keep holding it until the animation ends and your device starts in safe mode. You'll see "Safe mode" at the bottom of your screen. Then have someone call you and let it go to voicemail to see if they are able to leave a voicemail.
If you have an iPhone, your best bet would be to either contact the developer for further assistance or uninstall the app.
You can find information on some of the tools we offer to combat robocalls here. Hope this helps!
Darais, AT&T Community Specialist
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