Contributor
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1 Message
Retrieving text messages and photos from those messages, is it possible?
My iPhone 6+ malfunctioned on me and wiped out emails, pictures, contacts and a text message I was saving that had pictures attached. Is is possible to get the text and photos attached retrieved?
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @Huey2475,
I am sorry to hear your data was erased! I can share some insight.
If your iPhone was backed up via iTunes or iCloud, your data can be restored! To quickly check if you’re device has been backed up recently, please go to Settings > iCloud > Backup > last backup info is located here.
In order to restore from a backup, you will need to connect your iPhone to a computer with iTunes installed. For a full guide on how to restore from an iCloud or iTunes backup, please check out this article.
Please let us know if this information helps you!
Adrian, AT&T Community Specialist
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