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theturners's profile

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Friday, August 11th, 2017 10:52 PM

Retrieving Voicemail After Changing Carries and Upgrading Phone

 I recently moved from Sprint to AT&T and upgraded from an iPhone 6 Plus to a 7 Plus. I assumed my saved voicemails would transfer, but they did not. I saved several voicemails that are priceless to me as they are from my mother, who died a month ago.

 

Am I able to retrieve voicemails after changing carries and changing phones?

Community Support

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230.7K Messages

7 years ago

Greetings @theturners!


This is such an important inquiry you have brought to our attention. I would also be concerned on preserving these special voicemails. I do send my condolences and I will be glad to further assist you on your options.


Voicemail boxes are specific to carrier, as the service is based on your plan and/or package setup with them. So the voicemails alone would not transfer over to our network. The good news is your iPhone is able to save these voicemail messages. To learn how to perform the process, please click here. This way, the messages will be saved on your iCloud for as long as you would like.


If you have any additional questions or concerns, please lete us know. Have a good rest of your day!


Shenoah, AT&T Community Specialist

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