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Releasing Phone Number

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Releasing Phone Number

So i currently have a line with my moms phone plan and I want to get a phone with that number at another company. I would be returning the phone to my mother and only need the number, she doesn't want to lose the line and would continue to use the phone. Would there be a charge? The phone is on att next and she hasn't paid it off. But I just want to be able to keep my phone number and my mom still wants to have both her lines open. How would I do this and how much would it cost us? 

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Message 1 of 7
ACE - Sage
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Accepted by RosieR403
‎11-27-2017 4:28 AM

Re: Releasing Phone Number

Not possible.  Your number and the line are the same thing.   If you move your number/line to another company, mom gets billed the entire balance left on your Next installment.   She can add a new line to use the phone, but the installments must be paid off.  

   

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Message 2 of 7
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Contributor

Re: Releasing Phone Number

Can you tell me what number replaced my *** line because I am confused

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 3 of 7
Anonymous
Not applicable

Re: Releasing Phone Number

If you read her entire reply you will see you are talking to customers here. 

Message 4 of 7
Contributor

Re: Releasing Phone Number

What release to another account with att?

Message 5 of 7
Contributor

Re: Releasing Phone Number

My ex is in charge of this account so i want to get my own account but i want my number and my phone and my upgrade fees. I know she can release the number online i just need to know how she can.?

Message 6 of 7
ACE - Expert

Re: Releasing Phone Number

@Winfield24 Your ex needs to initiate a transfer of billing responsibility of your line to you. When you accept, you will set up your own account and plan. More info here: https://www.att.com/tobr/

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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