Contributor
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1 Message
Releasing Phone Number
So i currently have a line with my moms phone plan and I want to get a phone with that number at another company. I would be returning the phone to my mother and only need the number, she doesn't want to lose the line and would continue to use the phone. Would there be a charge? The phone is on att next and she hasn't paid it off. But I just want to be able to keep my phone number and my mom still wants to have both her lines open. How would I do this and how much would it cost us?
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Official Solution
formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Not possible. Your number and the line are the same thing. If you move your number/line to another company, mom gets billed the entire balance left on your Next installment. She can add a new line to use the phone, but the installments must be paid off.
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GaryMcNulty2
Contributor
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1 Message
6 years ago
Can you tell me what number replaced my *** line because I am confused
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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Anonymous
New Member
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25.7K Messages
6 years ago
If you read her entire reply you will see you are talking to customers here.
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Winfield24
Contributor
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2 Messages
6 years ago
What release to another account with att?
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Winfield24
Contributor
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2 Messages
6 years ago
My ex is in charge of this account so i want to get my own account but i want my number and my phone and my upgrade fees. I know she can release the number online i just need to know how she can.?
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
@Winfield24 Your ex needs to initiate a transfer of billing responsibility of your line to you. When you accept, you will set up your own account and plan. More info here: https://www.att.com/tobr/
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