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Problem with home wifi connection

Problem with home wifi connection

I have an iphone 4 that I've had since the day it came out.  I got an ipad 2; 2 weeks ago.  I have not had any problems with wifi until last night.  All of a sudden neither device will connect. (it always used to automatically)  Wifi is on and when I go to setting where it says wifi it has the network name but when I click on it I never get the blue check mark like I used to.  It just keeps searching.  My husband has the iphone 4s and an ipad 2 and he was connecting to wifi fine.  Last night I shut both my devices off and put them back on in the morning but it didn't fix the problem.  I went to my parents house and my wifi works just fine there so the problem is only at home with my 2 devices.  If someone can please help me on how to fix this problem.  I have read some stuff on line but it's all very confusing to me.   Otherwise I guess I will try to call AT&T when I get home.   Thank you very mcuh for any help you have to offer!
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Message 1 of 11
Former Community Manager

Re: Problem with home wifi connection

Try resetting your network settings:

 

Open Settings and tap General, then tap Reset and select "Reset Network Settings"

 

Let us know if that works, if not we'll figure out some next steps. Smiley Happy

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Message 2 of 11
Professor

Re: Problem with home wifi connection

Also try cycling power on your wireless router. Unplug it, wait 30 seconds, then plug it back in. After a minute or so see if your devices will connect.

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Message 3 of 11

Re: Problem with home wifi connection

Thank You!  This worked for my phone. The other relpy I got to reset the router worked for my ipad.

Message 4 of 11
Highlighted

Re: Problem with home wifi connection

Thanks for your help!   This fixed my ipad.  Resetting the network on the device fixed my phone.

Message 5 of 11
Former Community Manager

Re: Problem with home wifi connection

Great news! Glad to hear you're back up and running & welcome the the community. I hope to see you around the forums more often. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 11
Contributor

Re: Problem with home wifi connection

Thank you...it worked for me.
Message 7 of 11
Tutor

Re: Problem with home wifi connection

I wasn't experiencing quite the same problem as the original poster. I was having my wifi fade in and out when at home. I tried to reset the network connections and now it won't connect at all.

Message 8 of 11
Contributor

Re: Problem with home wifi connection

Hey Nicbee, I have had this issue too, what I usually do is turn off the Wifi and the turn it on back. I also forget the network and then reconnect. If the problem persist, I restart the modem and router. You can read the full instructions here http://www.technobezz.com/iphone-wont-connect-to-wi-fi/

Message 9 of 11
Contributor

Re: Problem with home wifi connection

We have 3 ipones we can not connect to Wifi and a Apple computer. We have tried powering off the router, changing the channel. Spent hours on the phone with AT&T and still we can not use our Wifi. We do have other devices connected to Wifi.

Message 10 of 11
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