09-17-2018 9:27 AM
I am a 10+ year AT&T customer.
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09-18-2018 9:56 AM
We understand your frustration at not being informed about changes in fees and taxes by the sales agent at the store. Taxes are set by your local, state, and federal government so the agent may not have been aware of any changes. Our fees also change irregularly and may not have received word of the rise when you first came through.
If you need an explanation or more information about the taxes and fees, please let us know.
James, AT&T Community Specialist
09-18-2018 12:00 PM
09-18-2018 12:29 PM
We completely understand how frustrating an increase in your wireless bill can be. We apply taxes, surcharges, and fees to your AT&T wireless service based on rates determined by federal, state, and local laws. You can Learn more about taxes, surcharges, and fees here. The email that you received is an estimate for your next bill. We recommend that you wait for the next bill to appear on your account. You can then Learn how to find bill changes on your service summary here. Let us know if you have any further questions or concerns.
Sean, AT&T Community Specialist
10-31-2018 12:09 PM
Upgrading your phone has no effect whatsoever on tax and fees. Your taxes are calculated only on the line fee, which would still be $20