Explore & discover

Helpful Links

Please unlock my phone!!!


Please unlock my phone!!!

I have tried to unluck my phone with you but nobody seems to care. I even opened a case with one of your representatives and they sent me a webpage that I already said it doesn’t help me. I bought a phone in the apple store because the one I bought from you broke and when I try to use the webpage it says IMEI and phone number doesn’t match, but I already explain this. Please for the love of God somebody help me! 

Message 1 of 2

Re: Please unlock my phone!!!

Hello, @chenteck,


We'd love to see what can be done to help you unlock your device. Here's things to know about unlocking a device with AT&T. Look over the list of requirements that must be met before a device can be unlocked. If it meets the requirements, let us know. We'll need account information to help unlock it.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Additional Support