Explore & discover

Helpful Links

Photos deleted

Highlighted

Photos deleted

All my photos are deleted. My iCloud photos library was saved in backups. Then deleted it from photo album from my old phone so I can return it by mail. It’s was set up on my new phone & the photos were there. Now the photos are gone on my new phone. What happened?  Why was it deleted on new phone?

669 Views
Message 1 of 17
Anonymous
Not applicable

Re: Photos deleted

Did you reset the phone or delete the photos? I believe if you just delete them it removes them off all devices logged in as they are synced together 

Message 2 of 17

Re: Photos deleted

1st I synced all data from my iPhone 5s to iPhone 6 with the app called AT&T Mobile Transfer. Then I had to contacted ProTech at 1-888-490-6096 to activate my services for iPhone 6. I had to give them my IMEI # & ICCID # to activate the phone. Then iPhone 5s was no longer in service. The photos, text messages & apps were still on both phones after this was done. So in order to return my iPhone 5s in the mail. I deleted all photos, apps, & text messages on the iPhone 5s. After I had done this, I didn’t know it was deleting all the photos & text messages from the iPhone 6 as well. All other apps remain the same. I thought it was saved from syncing using the AT&T Mobile Transfer.

Sent from my iPhone
Message 3 of 17
Anonymous
Not applicable

Re: Photos deleted

@Maverick77 again, did you delete them or reset the phone?

Message 4 of 17

Re: Photos deleted

I didn’t reset the phone because I didn’t remember my restriction passcode, so I deleted it only on iPhone 5s.
Message 5 of 17
Anonymous
Not applicable

Re: Photos deleted

It probably removed them as it's synced. If you can't remove restrictions you more than likely will have to pay for the phone as they can't resell it

Message 6 of 17

Re: Photos deleted

The AT&T representative told me all I had to do was enter my password 10 times & it’ll lock the phone, since I don’t remember my “restriction passcode”. I haven’t done this yet to have it locked & the rep. didn’t mentioned any charges for not removing the restriction. Btw, the phone I’m returning is damaged.
Message 7 of 17
Anonymous
Not applicable

Re: Photos deleted

Are you doing a next trade in or selling the phone to att? 

Message 8 of 17

Re: Photos deleted

None. I have insurance to replace the damaged phones & therefore the mail me an iPhone 6 to replace iPhone 5s since they don’t make iPhone 5s anymore.
Message 9 of 17
Anonymous
Not applicable

Re: Photos deleted

Ahh, my apologies. My assemptions were wrong. You won't be charged. That's the one situation it's ok

Message 10 of 17
Share this topic
Share this topic
Additional Support