Photos deleted

[Maverick77]

All my photos are deleted. My iCloud photos library was saved in backups. Then deleted it from photo album from my old phone so I can return it by mail. It’s was set up on my new phone & the photos were there. Now the photos are gone on my new phone. What happened?  Why was it deleted on new phone?

[Anonymous]

Did you reset the phone or delete the photos? I believe if you just delete them it removes them off all devices logged in as they are synced together 

[Maverick77]

1st I synced all data from my iPhone 5s to iPhone 6 with the app called AT&T Mobile Transfer. Then I had to contacted ProTech at 1-888-490-6096 to activate my services for iPhone 6. I had to give them my IMEI # & ICCID # to activate the phone. Then iPhone 5s was no longer in service. The photos, text messages & apps were still on both phones after this was done. So in order to return my iPhone 5s in the mail. I deleted all photos, apps, & text messages on the iPhone 5s. After I had done this, I didn’t know it was deleting all the photos & text messages from the iPhone 6 as well. All other apps remain the same. I thought it was saved from syncing using the AT&T Mobile Transfer.

Sent from my iPhone

[Anonymous]

@Maverick77 again, did you delete them or reset the phone?

[Maverick77]

I didn’t reset the phone because I didn’t remember my restriction passcode, so I deleted it only on iPhone 5s.

[Anonymous]

It probably removed them as it's synced. If you can't remove restrictions you more than likely will have to pay for the phone as they can't resell it

[Maverick77]

The AT&T representative told me all I had to do was enter my password 10 times & it’ll lock the phone, since I don’t remember my “restriction passcode”. I haven’t done this yet to have it locked & the rep. didn’t mentioned any charges for not removing the restriction. Btw, the phone I’m returning is damaged.

[Anonymous]

Are you doing a next trade in or selling the phone to att? 

[Maverick77]

None. I have insurance to replace the damaged phones & therefore the mail me an iPhone 6 to replace iPhone 5s since they don’t make iPhone 5s anymore.

[Anonymous]

Ahh, my apologies. My assemptions were wrong. You won't be charged. That's the one situation it's ok