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Password reset

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Password reset

I need help. My dad just got a iphone. He's wanting to change his ringback tone. However,  he doesn't remember his password. We have tried re-setting the password but he doesn't remember the answers to the security questions. How do we go about getting the password reset? We have tried creating a new account but it's saying the phone # is already in use.

 

Thanks for any and all help.

 

 

Lubs

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Message 1 of 5

Accepted Solutions
Former Community Manager

Re: Password reset

If you forget your Apple ID password or simply want to change to a new one, go to iforgot.apple.com where you can enter your Apple ID and begin the process.

 

You'll be asked to choose whether you want to confirm your identity via an email to the account associated with your Apple ID or by answering the security question you put in place when you first created it. As you create your new password, you'll see an indication of its relative strength in the area below the form. 

 

You can keep entering and editing until you achieve your ideal password strength. When you're satisfied, confirm your password and tap or click the Reset button.

 


 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 5 of 5

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Master

Re: Password reset

You will need to restore the iPhone: http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/

 

 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 5
Contributor

Re: Password reset

That's not the password he forgot.....He forgot the password to the att app center where he can get the ringback tones. 

 

 

Message 3 of 5
Master

Re: Password reset

Call ATT

 

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

http://www.att.com/econtactus/callUs.jsp?serviceGroup=wireless#wireless



_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 5
Former Community Manager

Re: Password reset

If you forget your Apple ID password or simply want to change to a new one, go to iforgot.apple.com where you can enter your Apple ID and begin the process.

 

You'll be asked to choose whether you want to confirm your identity via an email to the account associated with your Apple ID or by answering the security question you put in place when you first created it. As you create your new password, you'll see an indication of its relative strength in the area below the form. 

 

You can keep entering and editing until you achieve your ideal password strength. When you're satisfied, confirm your password and tap or click the Reset button.

 


 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Message 5 of 5
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