Explore & discover

Helpful Links

Obtain iPhone unlock code for unused old iPhone


Obtain iPhone unlock code for unused old iPhone

I have an iPhone 5S, for which I have tried to obtain an unlock code so I can give the phone to a non ATT subscriber.  I have run into numerous roadbocks.  Initiallly I was informed that my number is not with ATT which is untrue,  I have been with ATT for years now with that number.  I went to a local ATT Store and lady there helped me and gave me a confirmation number and said I would receive an e mail within 2-3 days.  I never received such e mail.  Now I have been informed the unlock request has been cancelled and I must resubmit it.  Now when I go to the ATT unlock page, type in the IMEI number and click the button, the page will not open.  Can you please assist me with this matter.  I merely want to unlock this old iPhone SE so can give it to a family member who does not subscribe to ATT.

Message 1 of 2
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎08-20-2018 11:38 AM

Re: Obtain iPhone unlock code for unused old iPhone

Hey there, @glitt1943!


We recommend trying to open the Unlock Device request page in another browser. Also, you'll want to search your SPAM or Junk folder for the confirmation email you'll receive as a result of a successful device unlock request. What's more, feel free to check the status of your request after it's submitted.


Hope this information helps. Let us know if you have any additional questions.


Lar, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support