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Numbersync, Apple Watch Series 3, and Iphon X

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Numbersync, Apple Watch Series 3, and Iphon X

So I just bought and apple watch series 3 and I setup numbersync. I was trying to make sure I did it correctly and spoke with a customer representative who told me I can't use my watch with Cellular if my iphone is connected to Wifi. Is this true? So basically if I forgot to turn off the Wifi on my phone and I am out of range of it my watch's cellular doesn't work? If that's the case then what is the point of the cellular on the watch?

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Message 1 of 9
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Accepted by middle_edwards
‎04-15-2018 4:37 AM

Re: Numbersync, Apple Watch Series 3, and Iphon X

Greetings @middle_edwards!


We appreciate you reaching out to us on the Community Forums! I am more than happy to answer your questions regarding your iPhone and Apple Watch Series 3.


You are able to use your watch if the phone is left with Wi-Fi turned on. Only the Series 3 has Wi-Fi + Cellular connectivity. Your iPhone does not need to be turned on at all once everything is set up.


Hope this helps! Have an amazing weekend!


Jenn, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 9
Contributor

Re: Numbersync, Apple Watch Series 3, and Iphon X

Thank you so much. I didn’t think that could be true and I’m not sure why the tech I spoke to said it. I kinda argued about it with him and I made sure to mention it was an Apple Watch series 3 with cellular but he kept insisting the WiFi has to be turned off. 

Message 3 of 9
Administrator

Re: Re: Numbersync, Apple Watch Series 3, and Iphon X

Hello @middle_edwards!


You're most welcome! I am happy I was able to clarify the usage of your Apple Watch Series 3 without the Wi-Fi on your iPhone being turned on. Please don't hesitate to reach out to us again, we are always here to help!


Have a great week!


Jenn, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9
Contributor

Re: Re: Numbersync, Apple Watch Series 3, and Iphon X

We have TWO watches, paired them, unpaired them, can NOT get them to connect to cellular. Spent three hours on the phone with ATT. They think it's a tower issue?  Neither watch can be used independently of the phones? HELP

Message 5 of 9
ACE - Expert

Re: Re: Numbersync, Apple Watch Series 3, and Iphon X


@messner wrote:

We have TWO watches, paired them, unpaired them, can NOT get them to connect to cellular. Spent three hours on the phone with ATT. They think it's a tower issue?  Neither watch can be used independently of the phones? HELP


are you in a hdvoice area?  You can only have one watch per att login.  you have to make a separate login for the 2nd watch.  The watch will always need your phone number...  Apple did not design the apple watch to use the number assigned to the watch. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 9
Contributor

Re: Re: Numbersync, Apple Watch Series 3, and Iphon X

We have two watches both on same account, should we separate?
Message 7 of 9
ACE - Expert

Re: Re: Numbersync, Apple Watch Series 3, and Iphon X


@messner wrote:
We have two watches both on same account, should we separate?

you can have both watches on the same account but the 2nd watch user needs their own myATT login to assign numbersync to their iPhone.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 9
ACE - Expert

Re: Re: Numbersync, Apple Watch Series 3, and Iphon X

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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