Have you checked your spam folder to make sure the email wasn't misdirected? If so, and if the email wasn't there, then please resubmit, only this time use a different email from a different email provider, just in case our servers and their server isn't communicating as it should. While waiting for the process to complete, please read over the things to know when unlocking your device with AT&T.
We hope you have a great week!
James, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.