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Rhodenny's profile

Contributor

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1 Message

Monday, May 28th, 2018 3:57 AM

Not receiving text messages from Verizon users

I have iPhone 6s, since Tuesday I have not been able to receive text messages from Verizon users. They receive my messages and calls, I can call them but no texts are coming through. 

Community Support

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230.7K Messages

6 years ago

Greetings @Rhodenny,


It is my understanding you are having issues receiving text messages from version customers.  I will definitely be happy to offer my assistance.


Please access the AT&T Troubleshoot & Resolve Tool. To maximize the effectiveness of this tool we ask you to log in using your myAT&T user ID and password.  Once you have successfully signed in, please scroll down to Service/network issues > select Messaging > [Fill out the form] > I can’t send/receive messages (text, picture, or group) > Next > Text > Next > Cannot receive messages > Next and follow the on screen instructions.  The tool will look at device, network, and possible provisioning issues which can be causing this problem and provide the correct resolution.


Thank you for using the Community Forums, and have a spectacular weekend,


Anthony, AT&T Community Specialist


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