04-12-2017 10:43 AM
I have an iPhone 5S on iOS 10.3, and just recently (in the last few weeks) I realized that I'm not receiving group messages if any member of the group has an Android phone. The Android user does not need to be the one initiating the text message, just part of the group. Other iPhones are receiving the group message.
Solved by: Go to Solution.
04-13-2017 5:42 AM
I would say to contact Apple as they are the only ones that do anything with the software of the phone. Most likely it has to do something with the software or a setting on the phone itself.
- edited 04-13-2017 12:59 PM by ATTMobilityCare
The benefits of using group messaging can be so helpful. I would also be concerned if certain contacts were not able to get their response or message through to me! I’ll be delighted to help you correct this.
Before we get into the troubleshooting, I would ensure that there aren't more than 10 people in your group. We currently have a 10 person limit for group messaging, so if the android user was the 11th, that could be the issue also.
First, let’s ensure your settings are indeed set for all devices to send you group messages. @deenalove08 had a great suggestion in checking settings first. Please access your Settings > Messages > and please ensure your Send as SMS and Group Messaging are both enabled.
I would also advise to check with the Android users to ensure their Advanced Messaging is turned off. The Advanced Messaging can sometimes prevent SMS and MMS conversations from sending and receiving depending on compatible models. For more details, they can visit this site here.
I would also suggest resetting your network settings. This will assist in a network refresh from your phone. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before and will not erase personal data.
Let us know how it works out. Have a great rest of your day!
Shenoah, AT&T Community Specialist
04-20-2017 12:09 AM
Because I hate when someone figure out their problem and doesn't post the answer for future people searching for answers:
MY SOLUTION: In my case, it turns out that MMS messaging setting had been turned off. This did not come at a new upgrade or any other change to the software or hardware of the phone. It's a mystery to me why it suddenly changed. But in any case, I went into the settings of messaging and turned on MMS messaging, which then revealed a secondary menu for group messaging, which I also turned on. At first this allowed me to receive the messages, but not in groups (they were sent in a group, but I received them one-on-one separately form each sender. However, after a reboot of the phone, it seems to be working correctly now. Hope this helps someone else!
12-10-2017 11:52 AM
I had the same issue with my recent purchase of the iPhone SE, your suggestion worked for me. Thank you for your help!
01-01-2018 1:28 PM
just wanted to let everyone know that as of midnight last night my group stopped receiving also. I read this post and checked my settings. My MMS was turned on so I toggled it off then on and it’s back working. Thanks for the post everyone!
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