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No visual voicemail/wants mailbox number

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No visual voicemail/wants mailbox number

Hi there,

 

I am having serious troubleshoot issues with my voicemail. For about a month or two now, visual voicemail has not been an option, even though my phone is 1.5 years old and it's never been an issue. When I'm in Phone and I click voicemail, it calls a voicemail system and asks me to input my Voice Mailbox Number (No idea what that is, tried my cell number, it's not it). This is becoming an issue because I'm looking for jobs and missing calls from employers who can't leave voicemails.

 

So, I guess, how the heck do I figure out my voicemail box number and restore voicemail system since I'm fairly certain leaving me a voicemail isn't even an option when people call me. And how do I get visual voicemail back? I've googled a number of things and tried like resetting my network settings, which did nothing. I'm .25 seconds from taking it into AT&T but if there's a quicker way that people know of I'd rather try that! 

Thanks!

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Message 1 of 12
ACE - Expert

Re: No visual voicemail/wants mailbox number

Call 611 (AT&T customer service) from your cell phone. Your voicemail needs to be reset.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 12
Scholar

Re: No visual voicemail/wants mailbox number

Before you can fix this problem you have to look at a few things, 1) what type of phone do you have 2) If possible, did you update to kit kat 3) does your phone even display a VVM icon? When it asked you for an Voice Mailbox Number you should try 0000, or the last 4 digits of your cell phone number. Did you recently upgrade? If so, the rep who was handling your upgrade might have removed VVM.

Message 3 of 12
Expert

Re: No visual voicemail/wants mailbox number


G-mobile wrote:

Before you can fix this problem you have to look at a few things, 1) what type of phone do you have 2) If possible, did you update to kit kat 3) does your phone even display a VVM icon? When it asked you for an Voice Mailbox Number you should try 0000, or the last 4 digits of your cell phone number. Did you recently upgrade? If so, the rep who was handling your upgrade might have removed VVM.


Since they are talking about iphone it is a safe bete that kit kat 3 will not load on it

Message 4 of 12
Teacher

Re: No visual voicemail/wants mailbox number

access your vm manually by holding the 1 key on your dial pad. Go through the promts to reset your vm password. Then acces VVM icon and it will ask for new password. Simply enter the new password you set and voila... If that does not work please call us and we will reset your VM profile.

Message 5 of 12
Scholar

Re: No visual voicemail/wants mailbox number

Where did he say he was talking about an iphone?
Message 6 of 12
Expert

Re: No visual voicemail/wants mailbox number


G-mobile wrote:
Where did he say he was talking about an iphone?

look at the section of the forum that it is in. Besides they must have gotten it fixed, poster has never been back

Message 7 of 12
Scholar

Re: No visual voicemail/wants mailbox number


G-mobile wrote:
Where did he say he was talking about an iphone?

You're right--OP doesn't explicitly mention "iPhone" in his/her post...but then again, there is nothing in the post from which one can definitely assume that an Android phone is in play here either.

 

Also--unless Android has a voicemail feature also explicitly and commonly referenced as "Visual Voicemail", I think it's safe to assume that VVM is an iPhone-only feature...and since OP explicitly mentions "visual voicemail" in his/her post, I think it's safe to say that he/she is talking about an iPhone.

Message 8 of 12
Scholar

Re: No visual voicemail/wants mailbox number


jane697 wrote:

G-mobile wrote:
Where did he say he was talking about an iphone?

You're right--OP doesn't explicitly mention "iPhone" in his/her post...but then again, there is nothing in the post from which one can definitely assume that an Android phone is in play here either.

 

Also--unless Android has a voicemail feature also explicitly and commonly referenced as "Visual Voicemail", I think it's safe to assume that VVM is an iPhone-only feature...and since OP explicitly mentions "visual voicemail" in his/her post, I think it's safe to say that he/she is talking about an iPhone.


True indeed.

Message 9 of 12
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎05-09-2017 11:41 AM

Re: No visual voicemail/wants mailbox number

Hello Community,

 

Although this is an older thread, we still see a lot of folks viewing this post so we wanted to provide a response.  Voicemail has definitely evolved over the years, and now with Visual Voicemail, it's better than ever.

 

If you are having issues accessing or setting up your voicemail, we have a very detailed and thorough support site specifically for voicemail and it should help you resolve all your concerns.

 

A couple things to note with voicemail, especially Visual Voicemail:

  • If you change your device, there are times you may need to reset up your Visual Voicemail which will require the initial password you set up
  • If your service is off for any period of time, this could also cause the Visual Voicemail to be reset
  • You can always reset your voicemail password via myAT&T

 

Tim, AT&T Community Specialist

AT&T Customer Care

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