No simultaneous voice and date on iPhone 5?

Teacher

No simultaneous voice and date on iPhone 5?

This doesn't seem right. If I'm taking a call on my new iPhone 5, I'm unable to do anything requiring a connection to the internet. Is anyone else experiencing this?

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Message 1 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

Thanks for your note. I sent an email as directed this evening. I look forward to working with a member of your team to resolve this problem.

Jason

Message 51 of 71
Contributor

Re: No simultaneous voice and date on iPhone 5?

I am having this same issue (among others) and tech opened a case for me On 12/20. I still don't have a response. Have you received a response?  

Message 52 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

Did any of you guys get a response to this issue? I have been having the same issue here in the Detroit area with no improvement. I've visited multipe at&t stores, received multiple new SIM's and a new phone. Seems to be an ongoing issue for many...suprirsed we haven't heard more about it.

 

Thanks!

Message 53 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

This was never resolved for me. The supervisor I ended up talking to basically apologized that AT&T couldn't come up with a solution and suggested I go to another network if I needed that feature that bad. I switched to Verizon after that conversation. If it wasn't going to work on AT&T, I would rather have a different phone (went with a Droid DNA that I like better than the iPhone 5 anyway) on Verizon that worked and have better service and customer service. Was a shame, but I felt like no one was really interested in fixing the issue. I bet the problem happens more often than people realize, but they don't notice it and therefore, don't report the problem. I am hoping someone at AT&T figures it out eventually. 

Message 54 of 71
Master

Re: No simultaneous voice and date on iPhone 5?


Jason1975 wrote:

This was never resolved for me. The supervisor I ended up talking to basically apologized that AT&T couldn't come up with a solution and suggested I go to another network if I needed that feature that bad. I switched to Verizon after that conversation. If it wasn't going to work on AT&T, I would rather have a different phone (went with a Droid DNA that I like better than the iPhone 5 anyway) on Verizon that worked and have better service and customer service. Was a shame, but I felt like no one was really interested in fixing the issue. I bet the problem happens more often than people realize, but they don't notice it and therefore, don't report the problem. I am hoping someone at AT&T figures it out eventually. 

 

 

 

Maybe i am not understanding something here but you switched to a CDMA service that definitely can not do voice and data at the same time because sometimes yours would not switch on how is this an upgrade?


 

Message 55 of 71
Professor

Re: No simultaneous voice and date on iPhone 5?

I'm thinking the same thing. I don't see how guaranteed, built-in inferior capabilities AND an inferior phone are better over a temporary issue that can at some point be resolved. Different strokes, I guess.
Message 56 of 71
ACE - Expert

Re: No simultaneous voice and date on iPhone 5?


oz_1 wrote:

Maybe i am not understanding something here but you switched to a CDMA service that definitely can not do voice and data at the same time because sometimes yours would not switch on how is this an upgrade?

 


Keep in mind that Verizon also has LTE and even though their iphone 5 does not support simultaneous voice and data on LTE, other LTE devices do. OP said he swithed to a Droid DNA, which I believe does do simultaneous voice and data on LTE.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 57 of 71
Highlighted
Tutor

Re: No simultaneous voice and date on iPhone 5?

That is correct, I switched to a Droid DNA that can do both voice and data, just like the iPhone 5 sometimes does on AT&T. I was a huge iPhone person before getting the DNA. I like the phone just as much as the iPhone 5 and Verizon's customer service is definitely much better. 

Message 58 of 71
Master

Re: No simultaneous voice and date on iPhone 5?

I was not aware that Verizon had rolled out both voice and data at the same time thought that was still yet to come sometime this year.

Message 59 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

I know that Verizon has several Droid phones that do both data and voice over their LTE network available right now. The iPhone won't do it on Verizon, but the Droid phones do. 

Message 60 of 71
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