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No simultaneous voice and date on iPhone 5?

Teacher

No simultaneous voice and date on iPhone 5?

This doesn't seem right. If I'm taking a call on my new iPhone 5, I'm unable to do anything requiring a connection to the internet. Is anyone else experiencing this?

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Message 1 of 71

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Master

Re: No simultaneous voice and date on iPhone 5?

http://support.apple.com/kb/HT1976

 

iOS: Understanding cellular data networks

Summary

This article provides information on GSM, CDMA, and LTE cellular data networks.

 

Products Affected

iPad (Wi-Fi + Cellular models), iPhone

 

When a Wi-Fi network is unavailable, iPhone and iPad (Wi-Fi + Cellular models) are capable of using a cellular data network for Internet connectivity.

Select your carrier network technology to learn more about the cellular data network capabilities and features, including:

  • Network types
  • Status Bar icons
  • Whether simultaneous voice and data are supported (on iPhone)

 

 

GSM networks

GSM networks support simultaneous voice and data on iPhone when using a UMTS connection.

UMTS 4G Yes Appears on iPhone 4S and iPad (3rd generation) Wi-Fi + Cellular with iOS 5.1 while connected to AT&T's high-speed network in the United States.
UMTS 3G Yes  
EDGE E No May be unable to receive calls while transferring data over the cellular network.*
GPRS ° No
* If you cannot receive the call, it will immediately go to voicemail.

 

 

CDMA networks

CDMA networks do not support simultaneous voice and data on iPhone

EV-DO 3G No Can receive calls while transferring data over the cellular network.
1xRTT ° No May be unable to receive calls while transferring data over the cellular network.*
* If you cannot receive the call, it will immediately go to voicemail.

 

 

LTE networks

LTE is available with supported LTE carriers.

LTE LTE No1 iPhone 5 and iPad (3rd generation) Wi-Fi + Cellular only.2
  1. iPhone 5 (GSM model) will switch to 3G for data during voice calls.
  2. Requires a supported LTE carrier. For iPhone, see this article. For iPad, see this article.

 

Additional Information

Cellular data requires an active phone or data plan with a wireless carrier. Contact your wireless carrier for more details.

Cellular data may not be available in all locations, and network speed and connectivity may vary depending on location. Check the carrier's network coverage in your area for availability. See this article for links for wireless carrier support and basic information about the features supported by wireless carriers.

When you are outside your carrier's network, you may be able to access the Internet using another wireless carrier. To use another carrier's network, turn on Data Roaming in Settings > General > Cellular for iPhone; on iPad useSettings > Cellular.

Notes:

  • Roaming charges may apply, contact your wireless carrier for more information. To avoid data roaming charges, make sure Data Roaming is turned off.
  • When using a cellular data network that does not support simultaneous voice and data, incoming or outgoing calls will interrupt cellular data transfers until the call ends. This does not affect Wi-Fi network connectivity.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
 
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Message 8 of 71

All Replies
Tutor

Re: No simultaneous voice and date on iPhone 5?

Thanks for your note. I sent an email as directed this evening. I look forward to working with a member of your team to resolve this problem.

Jason

Message 51 of 71
Contributor

Re: No simultaneous voice and date on iPhone 5?

I am having this same issue (among others) and tech opened a case for me On 12/20. I still don't have a response. Have you received a response?  

Message 52 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

Did any of you guys get a response to this issue? I have been having the same issue here in the Detroit area with no improvement. I've visited multipe at&t stores, received multiple new SIM's and a new phone. Seems to be an ongoing issue for many...suprirsed we haven't heard more about it.

 

Thanks!

Message 53 of 71
Highlighted
Tutor

Re: No simultaneous voice and date on iPhone 5?

This was never resolved for me. The supervisor I ended up talking to basically apologized that AT&T couldn't come up with a solution and suggested I go to another network if I needed that feature that bad. I switched to Verizon after that conversation. If it wasn't going to work on AT&T, I would rather have a different phone (went with a Droid DNA that I like better than the iPhone 5 anyway) on Verizon that worked and have better service and customer service. Was a shame, but I felt like no one was really interested in fixing the issue. I bet the problem happens more often than people realize, but they don't notice it and therefore, don't report the problem. I am hoping someone at AT&T figures it out eventually. 

Message 54 of 71
Master

Re: No simultaneous voice and date on iPhone 5?


Jason1975 wrote:

This was never resolved for me. The supervisor I ended up talking to basically apologized that AT&T couldn't come up with a solution and suggested I go to another network if I needed that feature that bad. I switched to Verizon after that conversation. If it wasn't going to work on AT&T, I would rather have a different phone (went with a Droid DNA that I like better than the iPhone 5 anyway) on Verizon that worked and have better service and customer service. Was a shame, but I felt like no one was really interested in fixing the issue. I bet the problem happens more often than people realize, but they don't notice it and therefore, don't report the problem. I am hoping someone at AT&T figures it out eventually. 

 

 

 

Maybe i am not understanding something here but you switched to a CDMA service that definitely can not do voice and data at the same time because sometimes yours would not switch on how is this an upgrade?


 

Message 55 of 71
Professor

Re: No simultaneous voice and date on iPhone 5?

I'm thinking the same thing. I don't see how guaranteed, built-in inferior capabilities AND an inferior phone are better over a temporary issue that can at some point be resolved. Different strokes, I guess.
Message 56 of 71
ACE - Expert

Re: No simultaneous voice and date on iPhone 5?


oz_1 wrote:

Maybe i am not understanding something here but you switched to a CDMA service that definitely can not do voice and data at the same time because sometimes yours would not switch on how is this an upgrade?

 


Keep in mind that Verizon also has LTE and even though their iphone 5 does not support simultaneous voice and data on LTE, other LTE devices do. OP said he swithed to a Droid DNA, which I believe does do simultaneous voice and data on LTE.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 57 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

That is correct, I switched to a Droid DNA that can do both voice and data, just like the iPhone 5 sometimes does on AT&T. I was a huge iPhone person before getting the DNA. I like the phone just as much as the iPhone 5 and Verizon's customer service is definitely much better. 

Message 58 of 71
Master

Re: No simultaneous voice and date on iPhone 5?

I was not aware that Verizon had rolled out both voice and data at the same time thought that was still yet to come sometime this year.

Message 59 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

I know that Verizon has several Droid phones that do both data and voice over their LTE network available right now. The iPhone won't do it on Verizon, but the Droid phones do. 

Message 60 of 71
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