Helpful Links

No simultaneous voice and date on iPhone 5?

Teacher

No simultaneous voice and date on iPhone 5?

This doesn't seem right. If I'm taking a call on my new iPhone 5, I'm unable to do anything requiring a connection to the internet. Is anyone else experiencing this?

Tags (1)
23,051 Views
Message 1 of 71

Accepted Solutions
Master

Re: No simultaneous voice and date on iPhone 5?

http://support.apple.com/kb/HT1976

 

iOS: Understanding cellular data networks

Summary

This article provides information on GSM, CDMA, and LTE cellular data networks.

 

Products Affected

iPad (Wi-Fi + Cellular models), iPhone

 

When a Wi-Fi network is unavailable, iPhone and iPad (Wi-Fi + Cellular models) are capable of using a cellular data network for Internet connectivity.

Select your carrier network technology to learn more about the cellular data network capabilities and features, including:

  • Network types
  • Status Bar icons
  • Whether simultaneous voice and data are supported (on iPhone)

 

 

GSM networks

GSM networks support simultaneous voice and data on iPhone when using a UMTS connection.

UMTS 4G Yes Appears on iPhone 4S and iPad (3rd generation) Wi-Fi + Cellular with iOS 5.1 while connected to AT&T's high-speed network in the United States.
UMTS 3G Yes  
EDGE E No May be unable to receive calls while transferring data over the cellular network.*
GPRS ° No
* If you cannot receive the call, it will immediately go to voicemail.

 

 

CDMA networks

CDMA networks do not support simultaneous voice and data on iPhone

EV-DO 3G No Can receive calls while transferring data over the cellular network.
1xRTT ° No May be unable to receive calls while transferring data over the cellular network.*
* If you cannot receive the call, it will immediately go to voicemail.

 

 

LTE networks

LTE is available with supported LTE carriers.

LTE LTE No1 iPhone 5 and iPad (3rd generation) Wi-Fi + Cellular only.2
  1. iPhone 5 (GSM model) will switch to 3G for data during voice calls.
  2. Requires a supported LTE carrier. For iPhone, see this article. For iPad, see this article.

 

Additional Information

Cellular data requires an active phone or data plan with a wireless carrier. Contact your wireless carrier for more details.

Cellular data may not be available in all locations, and network speed and connectivity may vary depending on location. Check the carrier's network coverage in your area for availability. See this article for links for wireless carrier support and basic information about the features supported by wireless carriers.

When you are outside your carrier's network, you may be able to access the Internet using another wireless carrier. To use another carrier's network, turn on Data Roaming in Settings > General > Cellular for iPhone; on iPad useSettings > Cellular.

Notes:

  • Roaming charges may apply, contact your wireless carrier for more information. To avoid data roaming charges, make sure Data Roaming is turned off.
  • When using a cellular data network that does not support simultaneous voice and data, incoming or outgoing calls will interrupt cellular data transfers until the call ends. This does not affect Wi-Fi network connectivity.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
 
Tags (1)
Message 8 of 71

All Replies
Highlighted
Professor

Re: No simultaneous voice and date on iPhone 5?

I did. LTE showing, initiated a call, indicator dropped immediately to 4G, went to Safari, open and changed web pages with no issue while call was ongoing. Only issue is that it seemed to take a little while to swap back to LTE after call ended.
Message 21 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

Thanks for checking. But it is not working that way here in michigan right now.

We shall see.

is there an effect for it swapping back to LTE?
Message 22 of 71
Mentor

Re: No simultaneous voice and date on iPhone 5?

I see the same symtoms here often, too.  You answer a call and the 4G dissaprears.  At that point you will not be able to surf..period.  I don't know what AT&T is doing lately, but the network in my area has gone downhill big time.  I used to sing AT&T praises to everyone becuase they were the better solution, but lately I'm not so sure.  It may be time to re-evaluate... I've done many many "Mark the Spot" entrys to no avail.  BTW, I'm on a 4S

Message 23 of 71
Scholar

Re: No simultaneous voice and date on iPhone 5?


cwman20 wrote:

I am getting the phone because it has LTE.  Why would I buy a phone just to disable LTE and drop down to a lesser service?


I dunno, maybe because it's the iPhone 5?  I mean, IIRC there are other phones that have LTE so for you to say that you're getting the phone (simply) because it has LTE is somewhat of a stretch, considering the phone in question (iPhone 5).

 

Message 24 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

LOL Jane.  Your response cracks me up.  Since all you know is that "ITS THE iPHONE 5" and the we all have to get it thinking is out there in left field, then you wouldn't understand technology behind all of this.  There are other LTE phones that do exactly that.. both data & voice simultaneously.   But thats ok...  I understand... "ITS THE IPHONE 5" LOL

Message 25 of 71
Teacher

Re: No simultaneous voice and date on iPhone 5?

Okay...today my phone flips to 4G while on a call. What is not doing is flipping back to LTE when I disconnect. A speed test confirms this. And, as I type this reply my phone now rejoined LTE.
Message 26 of 71
Master

Re: No simultaneous voice and date on iPhone 5?


rdbecker wrote:
Okay...today my phone flips to 4G while on a call. What is not doing is flipping back to LTE when I disconnect. A speed test confirms this. And, as I type this reply my phone now rejoined LTE.

Definately sounds like ATT is doing someting on the network side in your area.  Bad part is, it will be futile to get a real answer from ATT.  You can use the iPhone AT&T Mark the Spot app, and keep using it to report the issue as you move around to different areas.

http://itunes.apple.com/us/app/at-t-mark-the-spot/id338307313?mt=8

 

But of you call asking a status, you will normally get the runaround as they generally don't know themselves.

Message 27 of 71
Master

Re: No simultaneous voice and date on iPhone 5?


cwman20 wrote:

I havent tested if it works on 4g only when turning off LTE.  But that is the whole point.  I am getting the phone because it has LTE.  Why would I buy a phone just to disable LTE and drop down to a lesser service?



I didn't tell you to disable it peremently.  I just suggesting doing it temporarily to test different aspect of the network in your area to rule out what does and doesn't work.

 

 

Message 28 of 71
Scholar

Re: No simultaneous voice and date on iPhone 5?


cwman20 wrote:

 There are other LTE phones that do exactly that.. both data & voice simultaneously.   But thats ok...  I understand... "ITS THE IPHONE 5" LOL


 

Then go buy one of those phones instead if simutaneous data and voice is that important to you--IIRC it was previously established that the iPhone 5 could not do simultaneous voice and data while on LTE.  Not sure what point you were trying to make by complaining about such a shortcoming that was already known, other than whining for the sake of whining.

 

Have a nice day! Smiley Happy

Message 29 of 71
Tutor

Re: No simultaneous voice and date on iPhone 5?

Actually Jane... It was only known for the Verizon & Sprint phones, not AT&T iPhone.  Its not for the sake of complaining but for the sake of trying to understand the issue, which is why it is not working and how it can be fixed.  The issue is why the service is not dropping down to the 3g network while on a call, then picking up LTE after finishing the call.

But since you don't want to read the whole thread my suggestion would be to enjoy your iPhone 5 and leave the posts between those who want to figure out the issue.

 

Have a Nice Day

Smiley LOL

Message 30 of 71
Share this topic
Announcements

Learn how connect your AT&T holiday gifts at Unwrapped on Wednesday, 12/27 (1-4pm ET)!

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Additional Support