Explore & discover

Helpful Links

No service

Highlighted
Contributor

No service

I am currently living in Thailand. My dad just switched to AT&T. He shipped me my phone and it is not working. It states on the top right I have no service. I tired taking out my sim, restarting my cellar settings, data roaming is on and cellular data is on. How do I resolve this? 

293 Views
Message 1 of 3
ACE - Sage
Solution
Accepted by ACE - Professor (ACE - Professor)
Accepted by adidaskid808
‎01-23-2019 7:38 AM

Re: No service

New postpaid accounts cannot roam for 60 days.  Prepaid cannot roam at all.  Prepaid phones are locked for 6 months, and would not have bands to work in Asia.  

Buy local service and phone, because this isn’t going to work.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 3
Master

Re: No service

Unless the phone was bought from Apple as an unlocked phone, it’s locked to AT&T and would need to be unlocked to be used in Thailand.

Message 3 of 3
Share this topic
Share this topic
Announcements...

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support