No service at 30087

Hi @gmkathy2!

 

I am sorry to hear that one of your phone is having a service issue. The fact that the other 2 phones on the account are working fine is a great sign. It’s safe to say the network is fine, so let’s focus on the device itself.

 

The first thing that I try whenever my phone is having any kind of issue is the trusty reboot. It’s simple and a lot of times that is all it takes to get yourself back in business. Let’s restart the phone and see if it connects to the network.

 

Is this happening in a specific location or do you get No Service regardless of where you are?

 

I see that you have an iPhone, there are a couple other things you can try. You can remove the SIM card and reinsert it just to make sure that it is all snug. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.

 

If you still can’t connect, you can head on over your nearest AT&T store and try getting another SIM card.

 

I hope this helps! Have a great day!

 

 

Fiona, AT&T Community Specialist

Thanks for the info.  We took it to our local AT&T store and the problem was the SIM card.  The phone is working fine now.  Thanks again for your help!

Hey @gmkathy2!

 

That’s fantastic news! I’m so glad to hear that your phone is up and running again! I definitely appreciate you reaching out to me and I’m glad I was able to help out! Don’t hesitate to let me know if you need any further help. Thanks and have a good one.

 

 

Fiona, AT&T Community Specialist