Teacher
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13 Messages
No order confirmation email and order not showing up in my account...
I placed an order at 4AM Central. I never got a confirmation email and the order is not showing up in my account. I can pull it up via the order number (I printed the confirmation).
Anyone else had this issue?
Im going to be furious if I get kicked, when I ordered 12 hours before the deadline.
dww0311
Scholar
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331 Messages
12 years ago
They wont show up there. Down below that, click on the "Cant Find Your Order" wireless button and search by wireless number. $10 says you find the orders that way. 😄
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shadea0627
Teacher
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11 Messages
12 years ago
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dww0311
Scholar
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331 Messages
12 years ago
Many people didn't get, and won't ever get, confirmation emails. That part of the system went kazotz.
Once again, go to "My Orders" on the AT&T website.
Once there, click on the "AT&T Wireless Order Status" icon underneath "Can't Find Your Order?"
Then click on the blue "Check Order Status" button
Using the dropdown for search method, select "wireless number"
Enter the number you upgraded, your billing ZIP code and the handy CAPTCHA code.
Click submit. View order that actually does exist despite your freaking out that it didn't.
Drink martini, relax and enjoy the rest of your day.
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shadea0627
Teacher
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11 Messages
12 years ago
Thanks for the step by step instruction in your post, unfortunately this was the area I have been checking all along & my order doesnt show there either & my ability to upgrade still shows my line is elgible for an upgrade hence the reason for my frustration in my previous post. I will just try again Monday & if there is still no record of my order # and or some sort of confimation that my order went through okay I will sip on a Martini & start the whole process again this time from the Apple website instead of the ATT phone sales team. Thanks for trying to help anyway. Perhaps if an ATT support person is monitoring this board they might want to chime in. Thanks
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thenewguy1979
Tutor
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4 Messages
12 years ago
ole CS said order was cancel.
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shadea0627
Teacher
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11 Messages
12 years ago
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psjones
Contributor
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2 Messages
12 years ago
I have received my email notification containing an order and shipping number (not tracking number), but still can't check my order online. I ordered Friday at 7:30 am online with AT&T. I called yesterday and they are showing my order In Progress and Fulfilled. Do I just have to wait for a tracking number email since I can't seem to check my order online?
Thanks!
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bvilly
Contributor
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1 Message
12 years ago
Needless to say, Im getting very frustrated. I placed the order over the phone on Friday because I was adding a line to an existing AT&T account and creating a family account. I am porting my number from another carrier. Rep gave me an order number and said I would receive a confirmation email within the hour(still have not yet). Called back later that day because I never received the email and they said the emails have not gone out yet but he sees the order and not to worry. As of this morning, no email. Called back this morning and spoke with a rep who cannot find my order now and said its possibly because of the number porting. He spoke to that department and they see no request(obviously because they number port is not going through until the phone is activated!). After 3 hours this morning of hold and wait time and troubleshooting, the rep said he is trying to get in touch with someone and needs to call me back. He said 15 minutes, and this was 30 min ago!
I am not surprised. I can't even get through to Premier because their phones have "technical difficulties"
I dont know what to do next.
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swcole9
Tutor
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6 Messages
12 years ago
Friday morning:
Ordered my two phones on Friday 7:00 am.
Received my email order confirmation with both upgrades minutes later.
Two $1.00 charges showed up on my bank account also within minutes.
Monday morning:
Found this thread.
No order found on the AT&T site.
Charges are no missing from bank account.
Called AT&T and they have no record of this order.
Am going to order from Apple.com now.
If this affects the day I receive this phone I will heavily debate switching carriers (after 7+ years)
Will update after I hear more.
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jschweitzer2011
Tutor
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12 Messages
12 years ago
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