Explore & discover

Helpful Links

No confirmation email to unlock phone

Highlighted
Contributor

No confirmation email to unlock phone

I have submitted a request to unlock an iphone 6s. I never got the confirmation email to continue the unlock process. now when i try to submit a new request, it says there is already one pending on the IMEI I provided. How can I get the email? Or submit a new request to start the process over?

548 Views
Message 1 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-22-2018 8:12 AM

Re: No confirmation email to unlock phone

Hey there @colekretch,

 

We are glad to help you out with this!

Regarding the confirmation email, ensure that the email was not sent to a spam folder or buried in a miscellaneous folder.

 

If the email is still unable to be found, no worries - an unlock request will be canceled within 24 hours if it is not confirmed through the email.  Afterwards, you may submit a new request. For any additional assistance, please check out our device unlock support article.

 

Enjoy your weekend!

 

Trace, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: No confirmation email to unlock phone

Hello Admin please i have same Problem since last Wednesday , and more than 3 days have been past already and 

 

tryied to process my IMEI once again  i got this message 

[Looks like we're already processing a request for this IMEI. Check your request status for more info.}

 

which means my imei still under process however i have not recieved confirmation e-mail YET 

 

any help pls 

Thanks 

 

Message 3 of 4
Contributor

Re: No confirmation email to unlock phone

Hello Admin,

I have exactly the same issue as described by the two users.

"Current Status = Pending" for now 3 days since I found the confirm mail inside SPAM folder and 5 days since the unlock request.

I am unable to do a new request, it does not allow me to do that, I receive same message all the time.

Must you perhaps manually reset this by giving you the IMEI nr or requesting code.

Thanks for your answer.

Koen

Message 4 of 4
Share this topic
Share this topic
Additional Support