I have submitted a request to unlock an iphone 6s. I never got the confirmation email to continue the unlock process. now when i try to submit a new request, it says there is already one pending on the IMEI I provided. How can I get the email? Or submit a new request to start the process over?
Regarding the confirmation email, ensure that the email was not sent to a spam folder or buried in a miscellaneous folder.
If the email is still unable to be found, no worries - an unlock request will be canceled within 24 hours if it is not confirmed through the email. Afterwards, you may submit a new request. For any additional assistance, please check out our device unlock support article.
Enjoy your weekend!
Trace, AT&T Community Specialist
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