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No confirmation email to unlock phone


No confirmation email to unlock phone

I have submitted a request to unlock an iphone 6s. I never got the confirmation email to continue the unlock process. now when i try to submit a new request, it says there is already one pending on the IMEI I provided. How can I get the email? Or submit a new request to start the process over?

Message 1 of 4
Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-22-2018 8:12 AM

Re: No confirmation email to unlock phone

Hey there @colekretch,


We are glad to help you out with this!

Regarding the confirmation email, ensure that the email was not sent to a spam folder or buried in a miscellaneous folder.


If the email is still unable to be found, no worries - an unlock request will be canceled within 24 hours if it is not confirmed through the email.  Afterwards, you may submit a new request. For any additional assistance, please check out our device unlock support article.


Enjoy your weekend!


Trace, AT&T Community Specialist

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Message 2 of 4

Re: No confirmation email to unlock phone

Hello Admin please i have same Problem since last Wednesday , and more than 3 days have been past already and 


tryied to process my IMEI once again  i got this message 

[Looks like we're already processing a request for this IMEI. Check your request status for more info.}


which means my imei still under process however i have not recieved confirmation e-mail YET 


any help pls 



Message 3 of 4

Re: No confirmation email to unlock phone

Hello Admin,

I have exactly the same issue as described by the two users.

"Current Status = Pending" for now 3 days since I found the confirm mail inside SPAM folder and 5 days since the unlock request.

I am unable to do a new request, it does not allow me to do that, I receive same message all the time.

Must you perhaps manually reset this by giving you the IMEI nr or requesting code.

Thanks for your answer.


Message 4 of 4
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