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No cellular data after phone switch


No cellular data after phone switch

Switched from iPhone 5s to iPhone 6 and I cannot get cellular data to work.  Can make and receive phone calls but text and internet only on WiFi. Cellular data button is on and green.  Tried removing and reinstalling SIM card.  All settings seem right anyone have any ideas?  

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-29-2018 1:50 PM

Re: No cellular data after phone switch

Hello @Andrejack,


We can definitely provide you with some troubleshooting steps to resolve these cellular data connectivity issues that you're experiencing. If your cell phone's data services stopped working after you inserted the SIM card from your iPhone 5s into your iPhone 6, you may need to Program the correct APN and MMS data settings to use data services on your iPhone 6. You can Learn more about swapping active SIM cards between AT&T devices here. Let us know if this helps.


Sean, AT&T Community Specialist

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