Contributor
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3 Messages
No Service - iPhone 7
I upgraded two iPhones last night to the iPhone 7. I have upgraded several in the past, and have always used the same process. I backup to old device to iCloud, then use the backup to restore on the new device. Both upgraded fine, but it has now been 15 hours and both devices still say "No Service".
Busternutt
Professor
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3.2K Messages
8 years ago
Did you use your old sim card or the new (included) one? If you used the new one, you have to go through the activation process.
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Mgriss28
Contributor
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3 Messages
8 years ago
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kdfederer
ACE - Expert
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13.1K Messages
8 years ago
You can use the old SIM cards but if you go to the online account and go to wireless - Activate device or SIM, it is just a matter of entering your phone number and billing zip and clicking a few buttons, The IMEI and SIM ID are already there.
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Mgriss28
Contributor
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3 Messages
8 years ago
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kdfederer
ACE - Expert
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13.1K Messages
8 years ago
Sim will occasionally go bad over a few years use. It is usually best to use the new sim however you can hold on to the new sim in case the old one goes bad and then have AT&T activate that sim.
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sandblaster
ACE - Expert
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64.7K Messages
8 years ago
Depending on how old your old iPhones are, there might be a benefit to using a new sim. The old sim might not support advanced calling features such as HD Voice and wifi calling. When I upgraded my wife's phone from iPhone 5 to iPhone SE, the sim from the iPhone 5 did not support wifi calling. I needed the new sim to activate that feature.
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Ressayflex
Contributor
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2 Messages
8 years ago
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Ressayflex
Contributor
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2 Messages
8 years ago
OK, so i went to the Apple store today, let them know the problem that I had, to my surprise they were already aware of the problem and swapped my phone out immediatly. They said they have seen this issue on a few handsets now and are swapping them out.
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alise007
Contributor
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2 Messages
8 years ago
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Anonymous
New Member
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25.7K Messages
8 years ago
Went to the Apple Store and they wouldn't give me an exchange. They said because I had bought the phone from ATT, I would have to return the phone to ATT then I could purchase from their Apple Store. I went to ATT and they told me that Apple should have been able to do a swap after a diagnostics. So I don't know who's making up stories. Anyways I ended up having to pay ATT a device restocking fee of $48 for an exchange!
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