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Next Plan

I have 3 lines. One was for my son and had a fairly new iPhone 8 on the next plan. He moved out and I no longer have him in my plan. I put his iPhone 8 under my husband’s number (out the SIM card from his old phone in the iPhone 8) I suspended my sons number. Both my husband and my iPhone 6 Plus phones are paid off so I wanted to cancel the new line. I was told to go into the store to do that. They told me because the line was associated with the iPhone 8, I cannot take off that line. That makes no sense to me if it could be officially moved to my husband’s line and we continue to pay on it, why not? They say they cannot do that and I have to continue to have this extra line I am not using for the next year and a half or u til the phone is paid off. ??? 

 

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ACE - Sage
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Accepted by ACE - Expert (ACE - Expert)
Accepted by sandblaster
‎08-25-2018 5:48 AM

Re: Next Plan

You can cancel the line by calling ATT

HOWEVER, the entire balance on the Next installment will be due in full when the line is canceled.  

The loan for the iPhone 8 is on your sons line, and there it remains.  

I recommend you read your bill, and pay off the phone online by credit or debit card.  Then cancel the line.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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ACE - Expert

Re: Next Plan

As noted above, of course you can cancel that line but as noted, you will be billed for the balance owed on the phone. That iPhone 8 wouldn’t happen to be a free phone, would it? If so, perhaps that is why you were told you could not cancel that line. If you do cancel, you will lose any remaining free phone credits. Just curious, doesn’t your son want to keep his number? If he were to port it to another carrier, that also would cancel the line.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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