Tutor
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4 Messages
New update
When I went to update my iPhone 6s Plus it started crashing.. in the middle of download my screen went all white with black lines through it.. at that moment I reset my phone worried it would cause damage.. but I guess was too late.. as my phone keeps crashing.. unless my screen is unlocked and on it will shut off instantly and i have to hit home and start to even get it back on... apps crash and all.. i factory reset it.. reinstalled app and reset still again and nothing still keeps crashing... any ideas?
kdfederer
ACE - Expert
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13.1K Messages
7 years ago
Take the phone to an Apple store. They should be able to help.
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drkangel
Tutor
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4 Messages
7 years ago
thank you but i dont have the money for apple store..already went there and they wanted 100 not even looking at it...
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kdfederer
ACE - Expert
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13.1K Messages
7 years ago
Unfortunately, that is your only choice. Apple controls the software downloads. AT&T has nothing to do with them. It is an Apple problem, and if your phone is out of warranty, you don't have much choice.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
You can try putting your phone into recovery mode: https://support.apple.com/en-us/HT201263
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